Receptionist/front Office/reservation

2 weeks ago


Doha, Qatar Our Habitas Ras Abrouq Full time

The Front Office Receptionist serves as the first point of contact for guests, delivering exceptional service and ensuring a seamless check-in and check-out experience. This role requires meticulous attention to detail. The individual will uphold Our Habitas’ hospitality standards while maintaining a warm and welcoming environment for guests.

**Job Overview**:

- Greet guests with a warm and friendly attitude, ensuring a positive first impression.
- Handle check-in and check-out processes efficiently, including payment processing and accurate room assignments.
- Assist guests with inquiries, reservations, and requests, ensuring their needs are met promptly and professionally.
- Maintain detailed knowledge of hotel services, facilities, promotions, and local attractions to provide personalized recommendations.
- Collaborate with other departments to ensure seamless service delivery, including housekeeping and engineering.
- Handle guest complaints or concerns professionally, escalating issues to the Front Office Supervisor or Manager when necessary.
- Maintain the cleanliness and organization of the front desk area at all times.
- Adhere to Our Habitas’ standards of service and hospitality in all interactions with guests and colleagues.
- Monitor and verify guest data, ensuring it matches the documentation provided (e.g., passports, IDs).
- Maintain confidentiality and security of guest data in accordance with hotel policies and legal regulations.

**Qualifications**
- Previous experience in a front office or reception role, preferably in a hospitality environment.
- Proficiency in using property management systems (PMS) and office software such as Microsoft Word and Excel.
- Excellent communication skills in English; knowledge of Arabic or other languages is a plus.
- Strong customer service orientation and a friendly, professional demeanor.
- Attention to detail and ability to manage multiple tasks efficiently.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- A commitment to maintaining confidentiality and adhering to legal and organizational policies.

**We are currently hiring for several roles in our Front Office department**

Pay: From QAR2,000.00 per month

**Language**:

- English (required)



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