Lead, Production Management

**Company**
QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable

development,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of the

best national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries and joint ventures,

encompass the entire spectrum of theoil and gas value chain locally, regionally, and internationally. Theyinclude the

exploration, refining and production, marketing, and sale ofoil and gas, liquefied natural gas (LNG), natural gas

liquids(NGL), gasto liquids (GTL) products, refined products, petrochemicals,fertilizers, steel and aluminum. As an

integrated corporation,QatarEnergy's activities also include marketing and sale of oil and gasand other various products.

QatarEnergy's operations and activities areconducted at various onshore locations, including Doha, Dukhan and

theMesaieed and Ras Laffan Industrial Cities; and at various offshoreareas, such as offshore oilfields production stations,

drillingplatforms, Halul oil export island, and the North Field, which is thelargest single non-associated gas reservoir in the

world covering anarea of 6,000 square kilometers. The utilization of this field’s massivereserves has become a primary
national goal to continue the developmentand prosperity of the country. QatarEnergy pays the utmost attention tothe health

and safety of its employees, contractors, visitors and thelocal communities where it operates. From drilling to

construction,operations to decommissioning, QatarEnergy's health, safety andenvironment policy forms an integral part of

the corporation’s dailybusiness and long term planning. QatarEnergy is committed to contributeto a better future by meeting
today’s economic needs, while safeguardingour environment and resources for generations to come. Thriving oninnovation
and excellence, QatarEnergy is bound to the highest levels ofsustainable human, socio-economic, and environmental

development inQatar and beyond.

**Department**
INFORMATION & COMMUNICATION TECHNOLOGY

**Primary purpose of job**:

- Lead and manage the Production Management team within the Trading Solutions section to provide day-to-day
operational support to QatarEnergy Trading (QET) systems and workplace.

operation hours.
- Coordinate and facilitate the IT services delivery at QET workplace (whether support, maintenance, service management

and project activities) by effective coordination with all concerned ICT divisions. Monitor the operational and functional
- integrity of the QET systems, related interfaces, batch jobs and data feeds.
- Build strong risk control focused operations and work closely with business partners and risk managers in

driving/implementing an effective, robust, pro-active and sustainable production operation environment.

**Experience & Skills**:

- Minimum 10 years of progressive and directly related experience in production support, technical support, or related roles
within trading or banking industries.
- Minimum 3 years of proven success as a team lead.
- Deep understanding of Trading business, related organization, processes, and technologies solutions (CTRM/ETRM,

Fleet Management, Trading Platform, Trading Market Analytics, etc.)
- Experience working with CTRM/ETRM systems.
- International certifications in IT Service Management (ITIL or equivalent) recommended.
- Strong problem solving and decision-making skills.
- High proficiency with a ticket tracking system, e.g. Azure DevOps (preferred), Jira Service Desk, etc.
- Practical experience in Agile, Scrum, Kanban teams as a team lead.
- Familiar with IT standards & best practices, architecture, integration, methods.
- Effective written and oral communication and presentation skills and ability to negotiate, influence, coordinate and

conciliate between different parties (at Trading and ICT) and management levels (end-users, supervisors and
- management). Be able to explain and present complex technical topics and ideas to tech and non-tech stakeholders.

**Education**:

- Bachelor’s degree in computer science, engineering or related field.- International certifications in IT Service Management (ITIL or equivalent) preferred.