Call Center Team Leader
2 weeks ago
**PLEASE ONLY APPLY IF YOU MEET BELOW REQUIREMENTS.**
A proof of previous Team Leader or Supervisor role in the call center. Proficiency in MS excel & Power Point.
**Availability**: Immediate hire
**Employment Type**: Full-time
**About the Role**:
**Key Responsibilities**:
- Assist the call center manager to oversee the daily operations of the call center, ensuring efficient and high-quality service.
- Monitor **KPIs and SLAs**, ensuring operational goals and performance targets are met.
- Handle **escalations and complex customer issues** effectively.
- Generate and analyze reports to track performance, identify trends, and implement corrective actions.
**Required Qualifications & Experience**:
- **Bilingual (Arabic & English)** - Must be **fluent** in both languages.
- Experience in **BPO,**or technical support is a must.
- **Immediate Availability** - Must be ready to start right away.
- **Proven Track Record** - At least **5+ years** of experience in **call center,**with a history of successfully leading teams and improving operations.
- Strong **leadership and people management skills**.
- Proficiency in **call center software, CRM systems, MS Office, and reporting tools**.
**How to Apply**:
Subject field should read: Call Center Team Leader Application
- (Your Name)
**Job Types**: Full-time, Permanent
**Experience**:
- Call Center Team Leader/ Supervisor: 3 years (required)
**Location**:
- Doha (required)
Expected Start Date: 15/06/2025
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