Officer Customer Service

2 weeks ago


Doha, Qatar Gulf Warehousing Company Full time

Job Purpose

To work closely with internal & external customers for routing/monitoring/tracking shipments from origin till delivery to consignee at destination.

Roles and Responsibilities

Routing order follow-ups

Monitoring of pick up, the status of order, movement of shipment, arrival, clearance, and delivery.

To be in constant touch with the customers and their broker to provide regular and timely updates

Handling of shipments as per the customers/general SOP (pre-arrival & post-arrival)

Track and Trace of shipments

Ensure that DSRs are correct with timely updates

Liaising with shipping lines/airlines / origin/destination for regular updates

Auditing of documents and corrective action taken

Maintaining Daily Status Report as required for all shipments

Handing over the job files to Operations well in time as per the KPI

Record all service failures by all departments including self and customer complaints.

Ensure that department & company KPIs are met

Job Requirements

Bachelor degree

Must possess excellent communication skills with experience tracing and tracking shipments and keeping customers updated.

Experience of at least 3 years in freight forwarding In the same department



  • Doha, Qatar Skydove hr Service Full time

    Minimum 3 years' experience in a freight forwarding role is required; preferably in a customer service or operations role. - Previous experience using the ERP system, CargoWise One, is required. - Previous experience updating or negotiating client rates is preferred. - Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel. - Clear and...


  • Doha, Qatar CANDIDZONE Full time

    **Position: Officer - Customer Service** **Location: Doha, Qatar** **Industry: Supply Chain / Logistics / Freight Forwarding** **Qualifications and Experience** - **Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field.**: - **Minimum of 3 years of experience in customer service within the freight forwarding or logistics...


  • Doha, Qatar Kate FM Full time

    _**We are Hiring a customer service officer (Arabic Nationalities)**_ As Agent Customer Service in Kate Facility Management Qatar Responsabilities: - Customer Service (Receiving Call from Tenant) Solving Issues - all Kate Properties 24*7 - Assigning work to technicians by using Rent Manager Software - Reviewing issues (like pending) - Provide detailed...


  • Doha, Qatar Qatar Airways Full time

    As the Customer Service Officer, you would be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to support in ensuring that the Customers’ specifications are achieved through proper management while making sure that the highest standard of corporate values...


  • Doha, Qatar Qatar Airways Full time

    About the Role: At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...


  • Doha, Qatar Qatar Airways Full time

    **About the role** We are recruiting for the role Customer Services Officer within Customer Contact Centre based in Doha, Qatar. The Customer Services Officer is responsible for all service delivery aspects of the Contact Centre. You will manage the service quality, service levels and revenue generation through teams in accordance with defined targets. You...


  • Doha, Baladīyat ad Dawḩah, Qatar PrecisionHire Solutions Full time

    About the Role:At Hamad International Airport, we believe that success starts with exceptional people. We are keen on finding the right personnel who will be responsible for providing excellent customer service and terminal operation training, as well as conducting customer service and operational improvement campaigns, besides maintaining a customer-centric...


  • Doha, Qatar Best Care Medical Services Company Full time

    A nursing home care company willing to hire a female customer Service officer with the following qualifications: Should speaks arabic University graduate Experience of no less than 2 years in customer service and preferably in a nursing company. Transferable visa or NOC Company will provide free accommodation and free transportation ,if interested...


  • Doha, Qatar Qatar National Bank (QNB) Full time

    -Qatar National Bank (QNB) Doha, Qatar Posted 3 hours ago In-Office Permanent Competitive - Corporate - Customer Service Officer (Opportunity for Qatari National Only )**About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. -...


  • Doha, Qatar QNB Full time

    Business Unit: QNB - Qatar Division: Corporate Banking Department: Corporate Banking & Financial Institutions Country: Qatar Closing Date: 05-Apr-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s...


  • Doha, Qatar QNB Full time

    Business Unit: QNB - Qatar Division: Corporate Banking Department: Corporate Banking & Financial Institutions Country: Qatar Closing Date: 15-Apr-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s...


  • Doha, Qatar CANDIDZONE Technologies Full time

    We are Hiring !!! Customer Service officer Location: Doha, Qatar Industry: Supply Chain / Logistics / Freight Forwarding - Qualifications and Experience Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field. - Minimum of 3 years of experience in customer service within the freight forwarding or logistics industry. -...


  • Doha, Qatar Qatar National Bank (QNB) Full time

    Customer Service Officer (Opportunity for Qatari National Only ) **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries...


  • Doha, Qatar Qatar National Bank (QNB) Full time

    Corporate - Customer Service Officer (Opportunity for Qatari National only) **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31...


  • Doha, Qatar Qatar National Bank (QNB) Full time

    Customer Service Officer (Opportunity for Qatari National Only ) **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries...


  • Doha, Qatar Qatar National Bank Full time

    Role Summary The role of the Customer Service Officer is mainly responsible to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients Role Description Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions to help...


  • Doha, Qatar Qatar National Bank Full time

    Role Summary The role of the Customer Service Officer is mainly responsible to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients Role Description Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions to help...


  • Doha, Qatar Qatar National Bank Full time

    Role Summary The role of the Customer Service Officer is mainly responsible to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients Role Description Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions to help...


  • Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full time

    QNB3332 - Officer Customer Services (Qatarization)Join to apply for the QNB3332 - Officer Customer Services (Qatarization) role at QNB Group1 week ago Be among the first 25 applicantsAbout QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA)...

  • Customer Service

    2 days ago


    Doha, Baladīyat ad Dawḩah, Qatar Taameer Group Full time

    This role is essential in ensuring a positive experience for our clients throughout their real estate journey. The ideal candidate will possess excellent communication skills a strong attention to detail and a passion for customer service. Key Responsibilities:Client Interaction: Serve as the first point of contact for clients via phone email and inperson...