Customer Service Officer

5 days ago


Doha, Qatar Qatar National Bank Full time

Role Summary

The role of the Customer Service Officer is mainly responsible to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients

Role Description

Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions to help maintain positive relationships with clients.

Ensure the existence, validity and legality of all requisite account opening documentation (Power Files) deemed necessary to secure/protect the bank's position. Directly responsible for obtaining, correcting deficiencies and maintaining the highest possible documentation quality standards.

Prepare, check, update/ input and timely monitor the maturity and pricing of customer deposits in compliance with ALCO directives.

Coordinate with concerned departments the resolution of routine corporate customer problems or inquiry responses and promptly update customer and RM status to minimize negative impact of it.

Prepare transaction forms/tickets, obtain necessary approvals and ensure timely execution of transaction in responses to CB customers' requests to provide timely service to customers.

Prepare CB MIS reports as and when required by RM, Sector managers or senior manager CB to ensure they have timely and accurate information available.

Update and input customer information/data to ensure customer's status on System is currentHelp to identify opportunities and resolve problems with client relationships and coordinate appropriate measures with concerned departments to ensure consistent, timely and accurate delivery of products and services to assigned CB clients.

**Qualifications**:
University graduate with at least 2 years experience in financial services

Enter Details

Enter Details



  • Doha, Qatar Skydove hr Service Full time

    Minimum 3 years' experience in a freight forwarding role is required; preferably in a customer service or operations role. - Previous experience using the ERP system, CargoWise One, is required. - Previous experience updating or negotiating client rates is preferred. - Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel. - Clear and...


  • Doha, Qatar CANDIDZONE Full time

    **Position: Officer - Customer Service** **Location: Doha, Qatar** **Industry: Supply Chain / Logistics / Freight Forwarding** **Qualifications and Experience** - **Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field.**: - **Minimum of 3 years of experience in customer service within the freight forwarding or logistics...


  • Doha, Qatar Kate FM Full time

    _**We are Hiring a customer service officer (Arabic Nationalities)**_ As Agent Customer Service in Kate Facility Management Qatar Responsabilities: - Customer Service (Receiving Call from Tenant) Solving Issues - all Kate Properties 24*7 - Assigning work to technicians by using Rent Manager Software - Reviewing issues (like pending) - Provide detailed...


  • Doha, Qatar Qatar Airways Full time

    As the Customer Service Officer, you would be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to support in ensuring that the Customers’ specifications are achieved through proper management while making sure that the highest standard of corporate values...


  • Doha, Qatar Qatar Airways Full time

    About the Role: At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...


  • Doha, Qatar Best Care Medical Services Company Full time

    A nursing home care company willing to hire a female customer Service officer with the following qualifications: Should speaks arabic University graduate Experience of no less than 2 years in customer service and preferably in a nursing company. Transferable visa or NOC Company will provide free accommodation and free transportation ,if interested...


  • Doha, Qatar Qatar National Bank (QNB) Full time

    -Qatar National Bank (QNB) Doha, Qatar Posted 3 hours ago In-Office Permanent Competitive - Corporate - Customer Service Officer (Opportunity for Qatari National Only )**About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. -...


  • Doha, Qatar Qatar Airways Full time

    Lead Customer Service Officer, a role similar to a Customer Service Account Manager, is responsible for managing, facilitating and coordinating all enquiries related to your designated Airline Customers. You will ensure Customer needs are met at all times whilst promoting and maintaining the highest standard of corporate values. Contribute towards and assist...


  • Doha, Qatar QNB Full time

    Business Unit: QNB - Qatar Division: Corporate Banking Department: Corporate Banking & Financial Institutions Country: Qatar Closing Date: 05-Apr-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s...


  • Doha, Qatar QNB Full time

    Business Unit: QNB - Qatar Division: Corporate Banking Department: Corporate Banking & Financial Institutions Country: Qatar Closing Date: 15-Apr-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full time

    **The Role of a Customer Service Officer**A Customer Service Officer at QNB is responsible for assisting the Head of Card Customer Service to achieve set objectives and provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure educating cardholders and merchants on the use of latest technologies, such as...


  • Doha, Qatar CANDIDZONE Technologies Full time

    We are Hiring !!! Customer Service officer Location: Doha, Qatar Industry: Supply Chain / Logistics / Freight Forwarding - Qualifications and Experience Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field. - Minimum of 3 years of experience in customer service within the freight forwarding or logistics industry. -...


  • Doha, Qatar Qatar National Bank (QNB) Full time

    Customer Service Officer (Opportunity for Qatari National Only ) **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries...


  • Doha, Qatar Qatar National Bank Full time

    Role Summary The role of the Customer Service Officer is mainly responsible to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients Role Description Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions to help...


  • Doha, Qatar Qatar National Bank Full time

    Job Purpose Summary Assist to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients. Essential Duties & Responsibilities by Dimensions **Shareholder & Financial**: **Internal (Processes, Products, Regulatory)**: - Provide consistent, timely and accurate customer service response to corporate...


  • Doha, Qatar Ruby Information Technology Solutions Full time

    **Customer Service Supervisor** Job Description Template We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and...


  • Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotels Corporation Full time

    Hospitality Career OpportunitiesHyatt Hotels Corporation is a leading hospitality company offering exciting career opportunities in the hospitality industry. As a Guest Service Officer, you will have the opportunity to work in a dynamic and supportive team environment, delivering exceptional customer service to our guests. This role requires strong...


  • Doha, Qatar Emprego QA Full time

    **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced...


  • Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

    At Minor International, we are seeking a highly skilled Customer Service Manager to join our team.This is an exciting opportunity for a motivated and organized individual to oversee the day-to-day operations of our front office department.The ideal candidate will have excellent communication skills, be able to multitask with ease, and have previous...


  • Doha, Qatar Souq Al Baladi Group Full time

    **Responsibilities**: - Supervising day-to-day operations in the customer service department. - Responding to customer service issues in a timely manner. - Creating effective customer service procedures, policies, and standards. - Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. - Implementing an...