Duty Manager

**About the role**

The Duty Manager is responsible for overseeing the day to day execution of the overall operations to ensure the optimal success for the Grab'n'Go service by maximizing sales, enhancing customer experience and consistently delivering high service standards.

Key Accountabilities include, but are not limited to:

- Coordinate with the production kitchen to ensure that the quality of dishes meets or exceeds customer experience by ensure that the dishes that are going on display meet the required quality standards Ensure that a realistic forecast of food order is in place to benefit a hospitality business in the long run. Ensure that Qatar Airways and FSCC policies are implemented and maintained to meet the requirements and standards.
- Maintain visual merchandising standard at all time within area of responsibility to enhance the customer feedback and review experience and increase sales.
- Set up team roaster and plan overtime and holidays shifts to make sure that the outlet is adequately staffed.
- Train and guide the team to stay in line with the service excellence strategy.
- Adhere to all corporate policies and objectives concerning Food Safety and hygiene to ensure the highest level of cleanliness in the store.
- Ensure that information relating to Qatar Airways, Qatar Duty Free and its Food & Beverage operation is disseminated to the entire restaurant staff through effective daily briefing.
- Generate monthly operational reviews/reports and action plans to present insight to the Food & Beverage
- Manager regarding the quality of Front of House services as well as any encountered operational issues. Maintain breakage and equipment record to control business cost to regulate expenses.

**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualifications

**About you**
- Bachelor’s Degree or Equivalent
- Minimum of 3 years of job-related experience
- Working experience in fast paced multi units environments
- Experienced in HACCP and quality assurance implementation or Related Training

Job Specific Skills:

- Proven leadership and attainment of objectives
- Demonstrated outstanding customer care
- Computer Knowledge in Outlook, MS Word and MS Excel
- Practical problem solving methods
- Comprehension of food preparation, exhibiting, and service
- Command of English language
- Managerial skills - Ability to delegate work, set clear direction and manage workflow.
- Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork amon team members

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.