Duty Manager

3 days ago

Doha, Qatar Tivoli Full time

**Company Description**
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.

Key Responsibilities:

- Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
- Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
- Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
- Handle escalated guest issues with professionalism and empathy.
- Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
- Prepare and monitor accounts ensures correct account procedures are followed.
- Assist in training and mentoring staff to uphold the highest hospitality standards.
- Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
- Ensure compliance with hotel policies, procedures, and standards.
- Prepare shift reports and communicate relevant details to the management team.

**Qualifications**

**Qualifications**:
Degree in Hospitality Management or similar
- Work experience in Middle East in a 4-5 star hotels
- Work experience in supervisory roles in Front Office
- Excellent command of English language (both Oral and Written).
- Arabic language will be an advantage
- Knowledge of the OPERA Cloud system
- Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
- Must be able to work well under pressure in a fast paced and constantly changing environment.

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