Spa Manager

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Kenkoh Qatar Full time 60,000 - 120,000 per year

Role Overview

The Spa Manager & Product Lead will be responsible for managing spa services, leading a small team, curating wellness products, and maintaining the highest standards of service and ambiance. The ideal candidate has prior experience in spa or wellness management, strong leadership skills, and a genuine passion for customer care and well-being.

Key Responsibilities

Spa Operations

  • Oversee daily spa operations, ensuring smooth scheduling, service quality, and customer satisfaction.
  • Recruit, train, and supervise therapists and reception staff.
  • Maintain hygiene, safety, and equipment standards.
  • Manage bookings, inquiries, and client relationships.

Product Management

  • Curate and manage wellness and skincare product lines.
  • Coordinate with suppliers, track inventory, and ensure attractive in-store displays.
  • Support marketing and promotional campaigns for spa services and products.

Customer Experience

  • Deliver exceptional service, resolving client concerns with professionalism.
  • Maintain a calm, luxurious environment aligned with Kenkoh's wellness ethos.
  • Build customer loyalty through personalized experiences and retention initiatives.

Business & Performance

  • Support sales targets, monitor spa revenue and expenses.
  • Identify new services or treatments to enhance the guest experience.

Requirements

  • Female candidates preferred.
  • Minimum 3 years' experience as Spa Manager, Spa Supervisor, or similar role in wellness or retail.
  • Strong leadership and communication skills.
  • Excellent understanding of customer service and wellness trends.
  • Organizational and multitasking abilities.
  • Flexibility to work weekends and holidays.
  • Relevant spa or beauty therapy certifications preferred.

Personal Attributes

  • Professional, calm, and approachable demeanor.
  • Passion for wellness, self-care, and holistic living.
  • Proactive and detail-oriented with strong time management.

Why Join Us

  • Be part of an exciting new spa launch within a leading comfort brand.
  • Career growth opportunities in a dynamic retail-wellness environment.
  • Competitive salary and benefits package.

Job Type: Full-time

Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • Arabic, English (Required)

Location:

  • Doha (Required)

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