Support Engineer

7 days ago

Doha, Baladīyat ad Dawḩah, Qatar Starlink Qatar Full time

𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:

We are seeking a dedicated Support Engineer for Product-Project Onboarding to act as the crucial link between project completion and operational readiness. In this role, you will be responsible for the seamless transition of new products and projects into our live support environment. You will meticulously review project documentation, SLA commitments, and solution designs to ensure all operational requirements are met. A key part of your role will be configuring and tuning internal systems, including NMS and ticketing tools, to support these new services. Collaborating with project managers, solution architects, and support teams, you will ensure a smooth handover, provide essential training, and create comprehensive support documentation. Your expertise in Telco product lifecycles and ITIL frameworks will be vital for maintaining service assurance and driving process improvements. This position is perfect for a proactive problem-solver passionate about ensuring new technologies are effectively integrated and supported from day one.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:

▸ 4+ years of experience in a support or similar role within a Telecommunications or IT environment.

▸ Demonstrable experience in onboarding new products or projects into an operational support framework.

▸ Hands-on experience with the configuration and tuning of NMS, ticketing tools, and monitoring platforms.

▸ Strong skills in reviewing and validating technical documentation, including SLAs, AS-IS documents, and solution designs.

▸ Solid understanding of Telco products, particularly MPLS & VPN services.

▸ Proven ability to create and maintain support documentation, including Standard Operating Procedures (SOPs) and network diagrams.

▸ Working knowledge of ITIL processes, especially incident and problem management.

▸ Ability to understand complex technical implementation plans and system acceptance criteria.

𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:

▸ Bachelor's degree in Engineering, Computer Science, or a related technical field.

▸ ITIL Foundation certification or higher.

▸ Experience in providing training and knowledge transfer to L1/L2 support teams.

▸ Proven stakeholder management skills with experience liaising between technical and business teams.

▸ Familiarity with project management frameworks like PMBok.

  • IT Support Engineer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Cartafella Analytics Full time

    We are looking for IT Support Engineer for Qatar locationContract Duration: 30 daysIf anyone available for 30days contract , please share your profile.Key ResponsibilitiesProvide technical support for both infrastructure and applications.Troubleshoot and resolve network and hardware-related issues.Identify and diagnose application-related problems, ensuring...

  • IT Support Engineer

    2 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Technocare trading & Service Full time

    IT Support EngineerProvide comprehensive IT support services for the maintenance and upkeep of existing and new office networks, computers, servers, PCs, laptops, and network devices for our clients across Qatar.Diagnose, troubleshoot, and resolve network-related issues to ensure minimal downtime and smooth IT operations for clients.Offer professional IT...

  • IT Support Engineer

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Info center Network & Communications W.L.L. Full time

    We are looking for talented and dedicated professionals to join our teamKey Requirements:Must have experience with Server Configurations, Firewall, CCTV, Access Control System, M365 & Microsoft Azure, E-mail Migration from any e-mail service provider to M365, DNS records, Cisco / Aruba Switch and Routing & V-LAN Configurations.Proven experience in IT...

  • Cloud Support Engineer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Loons Group W.L.L. Full time

    Company DescriptionLoons Group W.L.L. is a leading Engineering and Technology organization in Qatar, specializing in Cyber Security,Telecom, Electronic Security & Low Current Systems, IT, and Electrical Systems. The company manages turnkey projects covering the design, supply, installation, and commissioning of advanced systems and solutions. With a strong...

  • Technical Support Engineer

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Technical Support Engineer Technical Support Engineer is part of the CAMO Organisation. TSE supports the technical organisation in maintaining aircraft and ensuring the airworthiness. He/she is committed to act with overall accuracy and have a technical background of aircraft technology. TSE supports the continuous airworthiness and assures an optimum...

  • IT Support Engineer

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar finansquare Full time

    IT Support EngineerResponsibilities:· Provide first-level support to faculty, students, and staff.· Assist college staff, faculty, and students with various software applications, including word processing, spreadsheets, presentations, web apps, anti-virus, and college-specific business applications on different platforms.· Perform technical and...

  • Technical Support Engineer

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Avanceon MEA Full time

    About AvanceonAt Avanceon, we're not just engineering solutions — we're transforming industries. With a global footprint and a deep focus on automation, control systems, and digital transformation, we empower businesses in Oil & Gas, Utilities, Infrastructure, and Manufacturing to elevate performance, reduce downtime, and optimize operations.Our core...

  • Process Support Engineer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Chemical Company Full time

    JOB PURPOSEEnsure safe, reliable, and efficient operations through process optimization and process improvement efforts throughout Q-Chem facilities. Identify and develop process improvement opportunities to bring value to QChem operations and facilities. Drive process optimization initiatives in order to enhance operational efficiency.KEY...

  • Application Support Engineer

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar VAM SYSTEMS Full time

    Job DescriptionVAM Systems is currently looking for Application Support Engineer for our Bahrain operations with the following skillsets and terms & conditions:Experience Required:Strong understanding on webservices and Rest services and Integrations using webservices / Rest servicesStrong understanding on AWS , cloud integrations (Eg: Lamda functions)Strong...

  • Application Support Engineer

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar VAM Systems Full time

    Job Description VAM Systems is currently looking for Application Support Engineer for our Bahrain operations with the following skillsets and terms & conditions:Experience Required:Strong understanding on webservices and Rest services and Integrations using webservices / Rest servicesStrong understanding on AWS , cloud integrations (Eg: Lamda...