Guest Service Center Agent

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Tivoli Full time
Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description
  • To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
  • To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.
  • To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
  • Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
  • To be proactive and innovative, suggesting alternatives that meet guest needs.
  • To develop a close and harmonious working relationship with all hotel departments,
  • To attend hotel events, daily shift briefings and training to improve professional skills.
Qualifications


• A strong focus on customer service

• Prior experience in hotel front office operations is preferred

• Excellent communication skills; fluency in English & Arabic will be an asset.

• Be able to work shifts, weekends and public holidays

• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

  • Customer Service Call Center Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar SIMEX GROUP Full time

    Job Title: Customer Service Call Center AgentLocation: Birkat Al AwamerCompany: Simex GroupAbout the Role:We are looking for a motivated and customer-oriented Customer Service Call Center Agent to join the Simex Group. The ideal candidate will handle incoming calls, address customer inquiries and concerns, and direct them to the appropriate departments or...

  • Call Center Agent

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf Majorel Qatar Full time

    We're hiring at our location in Call Center Agent (Arabic Speaker) ECCO Gulf Majorel Qatar is seeking a dedicated and professional Call Center Agent (Arabic Speaker) to join our dynamic team in Qatar. As a Call Center Agent, you will be responsible for delivering exceptional customer service and support to our clients. You will handle inquiries, resolve...

  • Call Center Agent

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf Majorel Qatar Full time

    Job DescriptionECCO Gulf Majorel Qatar is seeking a dedicated and professional Call Center Agent (Arabic Speaker) to join our dynamic team in Qatar. As a Call Center Agent, you will be responsible for delivering exceptional customer service and support to our clients. You will handle inquiries, resolve issues, and ensure customer satisfaction through...

  • Guest Relations Agent

    6 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Conservatorium Hotel Full time

    Guest Relations AgentJR-04317RoomsFull timePermanentMandarin Oriental, DohaMandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to...

  • Guest Relations Agent

    6 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Full time

    Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner...

  • Guest Relations Agent

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Century Marina Hotel Full time

    Company DescriptionCentury Marina Hotel is a prestigious 5-star property situated in the vibrant heart of Lusail City, Qatar, catering to an upscale clientele seeking modern luxury and sophistication. With 184 elegantly designed rooms, the hotel provides a blend of artistic inspiration and contemporary luxury that aligns with Qatar's pioneering vision....

  • Call Center Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Al Abdulghani Motors Full time

    Date: Dec 24, 2025Location:DohaCompany: Al Abdulghani MotorsJob Requisition ID: 1038All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Job PurposeAs a Call Center Agent you need to adopt a customer-oriented approach...

  • Guest Experience Agent

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar IHG Full time

    DescriptionJoin our extraordinary worldThoughtful design, contemporary comfort, and warm, genuine service define this premium hotel experience, delivering quality and consistency for today's travelers.As IHG Hotels & Resorts continues its strategic growth in Qatar, providing exceptional guest experiences remains at the core of our mission. We are looking for...

  • Guest Service Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time

    Your day to dayBe fully conversant with all hotel facilities and services.To process check-in and check-out according to the hotel policies and procedures.To complete the guest's registration form and ensure all details are accurately captured.Courteously and promptly handle all reservations enquiries on phone, emails, etc.Act on flags and special...

  • Guest Service Agent

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar IHG Full time

    DescriptionYour day to day •Be fully conversant with all hotel facilities and services.•To process check-in and check-out according to the hotel policies and procedures.•To complete the guest's registration form and ensure all details are accurately captured.•Courteously and promptly handle all reservations enquiries on phone, emails, etc.•Act on...