Service Manager
2 days ago
We are looking for a highly motivated and results-driven Service & Parts Manager to lead our home appliances service operations and spare parts sales in Qatar. The candidate must have a strict background in Home Appliance Service Management, strong communication skills, and the ability to achieve company targets under pressure. Only candidates who can join within 7 days will be considered.
Preferred: Prior experience working with service centers of major global brands such as Hisense, LG, Samsung, Whirlpool, Haier, Bosch, Electrolux, Panasonic, or similar.
Key Responsibilities
Lead and manage the home appliances service department based in the Industrial Area, Qatar.
Supervise engineers/technicians and ensure timely, high-quality service delivery.
Oversee spare parts sales, inventory management, and distribution to clients/dealers.
Drive and achieve monthly service & sales targets as set by the company.
Handle escalated customer complaints and resolve issues professionally.
Maintain strong coordination with suppliers, principals, and vendors for parts and warranty.
Train, mentor, and evaluate service teams to improve efficiency and performance.
Ensure compliance with company policies, service standards, and Qatar regulations.
Work effectively under pressure, meeting deadlines and delivering results.
Strong leadership and team management skills.
Demonstrated track record of achieving service & parts sales targets.
Strong problem-solving and decision-making ability.
Valid Qatar/GCC Driving License (preferred).
Language: Strong command of English is mandatory; Arabic preferred.
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