Client Service Manager

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

The Client Service Manager is responsible for managing and expanding relationships with specifically assigned clients. This role focuses on driving growth through existing and new service lines, ensuring high levels of client satisfaction, and maintaining strategic alignment between Airswift's offerings and client needs. The CSM acts as a trusted advisor to key stakeholders and is accountable for the compliant execution of commercial agreements, delivery excellence, and overall account health.

Principle Accountabilities:

Client Relationship Management

• Develop and maintain trusted advisor relationships with key client stakeholders, line managers, and executive sponsors.
• Ensure strategic alignment between client objectives and Airswift's service delivery.

Sales & Growth

• Drive growth through existing service lines and identify opportunities for new service offerings.
• Meet assigned targets for profitable sales volume and market share expansion.
• Lead strategic account planning sessions to identify and pursue growth opportunities.

Service Delivery & Compliance

• Obtain client work orders and authorizations, ensuring execution is compliant and commercially acceptable.
• Oversee delivery performance, ensuring SLAs and T&Cs are met.
• Liaise between clients and internal teams to ensure services are delivered according to client expectations.

Internal Collaboration

• Communicate with internal functions to ensure pricing models are accurate and adhered to.
• Collaborate with service line SMEs to introduce and expand service offerings with clients.
• Support the Recruitment Function to maximize fill ratios and Business Development for lead generation.

Account Health & Commercial Oversight

• Monitor account margins and work with Finance to ensure debt collection and fulfillment of commercial terms.
• Prevent GP leakage through proactive account management and financial oversight.

Client Strategy Alignment

• Understand clients' upcoming strategies and objectives to ensure Airswift's sales and delivery models remain aligned.
• Continuously assess and validate client needs to maintain relevance and value.

Skills, Knowledge, and Experience:

• Microsoft skills, in particular Word, PowerPoint & Excel.
• Recruitment experience.
• Proven demonstrable client service skills.
• Proven leadership experience.
• Proven experience leading strategic projects.

Essential:

• Experience working in ATS and CRM systems.
• Accredited degree or equivalent work experience.
• Minimum three years with the business in a similar capacity or can demonstrate equivalent experience in a similar role.
• Develop, foster and maintain strong client relationships.
• Excellent time management skills.
• Problem-solving and analytical thinking.
• Must be able to identify new opportunities and 'bring-in-business'.
• Travel 50% within the region may be required, to client locations.
• Ability to demonstrate client relationship skills, analyse opportunities, qualify potential service lines and scope.
• Ability to foster teamwork when working cross-functionally.
• Maintains standards of excellence.
• Sales-focused, service orientated, accepts nothing short of excellence.

What we can offer you

• Attractive monthly base salary + competitive commission/performance bonus.
• Genuine career progression opportunities, either locally or globally
• World-class training programmes and development opportunities.
• Virtual Onboarding Events exclusively for new hires.
• Team driven environment, supportive culture with a focus on work-life balance.
• Career breaks available after one year.
• Real time recognition through our employee reward platform.
• Mental Health First Aiders to signpost you to support when you need it.
• Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)
• Charity days for various important causes such as Relay for Life and Earth Day.

Our Core Values:

• Growth
• In life and business, one must grow to flourish and achieve high ambitions. Growth
  requires change, challenge, risk and sacrifice - we will always choose growth.
• Life
  – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
• Excellence
• We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity
• We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Visit our website and social media to find out more -

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion

At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.