Body Shop Service Advisor

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Restore Talent Solutions Full time 40,000 - 120,000 per year

POSITION OVERVIEW:

·       Reports to Branch Bodyshop Manager/Service Reception Manager

·       Responsible for liaising with customers to ensure their requirements are met at a fair price in a timely manner and that they are advised of recommended additional work.

  • Responsible for promoting a professional and efficient service image and for promoting all services offered.

KEY RESULTS/ACCOUNTABILITIES EXPECTED FROM THE ROLE:

 

·       Greet customers and help interpret their needs. Where necessary seek technical advice from relevant personnel.

·       Ensure customers receive price estimates at the time of receipt of vehicle or before

·       Respond promptly to telephone queries from customers.

·       Liaise with customers of completion deadlines are unlikely to be met.

·       Liaise with Cashier to ensure due payment received prior to release of vehicle.

·       Ensure Reception area is maintained clean and tidy at all times.

·       Ensure all relevant information is clearly & correctly recorded on the Job Card.

·       Ensure that instructions on Job cards are clear and concise such that they cannot be misinterpreted by the technician

·       Interpret any pertinent warranties and ensure customers are aware of their rights.

·       Ensure customers' vehicles are neatly parked in the designated areas.

·       Liaise with Bodyshop Manager to plan future appointments and ensure optimum shop loading.

·       Together with Bodyshop Manager, manage customer appointment system.

·       Assist the parts department, wherever possible, to promote parts sales for repairs and with reducing dead stock levels.

·       Ensure compliance to DPR & other standards required by the company.

·       Perform other duties as assigned by immediate manager.

 

 

 

PREFERRED QUALIFICATIONS AND CHARACTERISTICS:

 

·       At least 2 year's experience in a similar role and / or environment

·       Ability to understand and speak English

 

ADDITIONAL NOTES:

 

·       Working Hours: as per the Service Dept. Timings.

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