Reservation Agent

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Rixos Full time 30,000 - 45,000 per year

Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservation Agent (Arabic Speaker) and build your career with us.

Job Description

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue. Input and access data in reservation system.
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.

Qualifications

  • Minimum one year experience with the same position in a 5 star hotel.
  • A High School Diploma.
  • Previous customer related experience an asset.
  • Must possess outstanding guest services skills and sophisticated verbal communication skills.
  • Computer literate in Microsoft Window applications required.
  • Previous Opera experience an asset.
  • High communication skills verbal and written.
  • English and Arabic Speaker

  • Reservations Agent

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Best Plaza West Bay Hotel Full time 24,000 per year

    To supervise/manager the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targetsAt Best Plaza West Bay Hotel, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:Create Confidence...

  • Reservation Agent – Arabic speaker

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Careers at Marriott Full time 60,000 - 120,000 per year

    POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...

  • Reservation Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Grand Regency Doha Trademark Collection by Wyndham Full time 40,000 - 120,000 per year

    Respond promptly to reservation inquiries via phone, email, and online platforms.Assist guests in making room reservations based on their preferences and needs.Input and maintain accurate reservation records into the PMS, Opera Cloud.Provide personalized service to guests, addressing their questions and concerns professionally and courteously.Upsell hotel...

  • Supervisor – Reservations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Dusit Full time 60,000 - 120,000 per year

    Job DescriptionEnsure that all Reservation Agents are up-to-date knowledge of.All hotel facilities/services, hours of operation.All guest room layouts, bed types, décor, appointments, and locations.Room availability for any given day.All room rates, packages and promotions.Restricted dates, rates and room types.Specific arrangements between hotel and travel...

  • Supervisor – Reservations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Dusit Full time 90,000 - 120,000 per year

    Job DescriptionEnsure that all Reservation Agents are up-to-date knowledge of;o All hotel facilities/services, hours of operation.o All guest room layouts, bed types, décor, appointments, and locations.o Room availability for any given day.o All room rates, packages and promotions.o Restricted dates, rates and room types.o Specific arrangements between...

  • Reservation Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Rosewood Doha Full time 30,000 - 60,000 per year

    WHO ARE WE?About Rosewood DohaHoused in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury hospitality for global citizens who crave a lifestyle of authenticity fused with modern luxury.We will become one of the city's most dynamic culinary destinations with a...

  • Rental Agent

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Alfardan Group Full time 1,000,000 - 1,500,000 per year

    Job Description Summary:The Rental Agent at Prestige Cars Company is responsible for providing high-quality customer service and ensuring compliance with all transportation requests from the outlet's guests and hotel operations.Job Responsibility:Assist customers with their rental inquiries and provide detailed information on available vehicles and...

  • Rental Agent

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Alfardan Group Full time 22,800 - 24,000 per year

    Job DescriptionSummary:The Rental Agent at Prestige Cars Company is responsible for providing high-quality customer service and ensuring compliance with all transportation requests from the outlet's guests and hotel operations. Job Responsibility:Assist customers with their rental inquiries and provide detailed information on available vehicles and...

  • Front Desk Agent – Female

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Inspire Management Training Center Full time 33,000 - 63,000 per year

    We are seeking a highly motivated and customer-focused Front Desk Agent (Female) to join a luxury hotel in Qatar. As the first point of contact for our guests, you will play a vital role in delivering exceptional service and creating memorable guest experiences. The ideal candidate will have excellent communication skills, and a warm, professional...

  • Hotel Front Office Agent/Reservations

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Fino Services and Hospitality Full time 26,400 - 27,600 per year

    Manage online, phone and in-person room reservationsWelcome guests, check them in, distribute room keys and explain the hotel's amenitiesTake payment from customersRespond to guests' issues and complaints in a friendly, timely mannerExplain local amenities and attractions to guestsWork with other staff members to ensure that all guest rooms meet hotel...