Front Office Agent

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar IHG Full time
Description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. 

Open the door to a great stay and endless possibilities at Staybridge Suites Doha Lusail. Strategically located just 10 minutes from downtown Doha, a 30-minute drive from Hamad International Airport, Staybridge Suites Doha Lusail offers modern serviced apartments for guests looking for a home away from home in Qatar. Stylishly designed and furnished with thoughtful amenities for short or extended stays, each serviced apartment is fitted with separate bedrooms, a living area, a full kitchen, a laundry machine and a workspace for the perfect blend of work, relax, and play. A collection of one, two- and three-bedroom apartments are available for single professionals or families looking to stay in the rapidly developing business district of Lusail. Maintain your workout regimen in the fully equipped Fitness Centre, or take a dip in the swimming pool. Grab your essentials at The Pantry, a 24-hour convenience store. Complimentary Wi-Fi internet access is available for guests to work and stay connected. Discover what Doha has to offer with famous attractions such as the historic Lusail Stadium, Souq Waqif, Katara Cultural Village, Corniche, The Pearl, Westbay, Lagoona Mall and Place Vendome Mall with just a 10–15-minute drive away.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

  • Be the warm welcome that kicks off a memorable guest experience 
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone 
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay 
  • Handle cash and credit transactions 
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes 
  • Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary 
  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed 
  • Take pride in your appearance and place as a brand ambassador 
  • Always know what events and activities are on the day's schedule 
  • Jump into other ad-hoc duties when your colleagues need your help
  • Previous experience in front office, guest services, or hospitality-related positions is preferred.
  • Excellent communication and interpersonal skills.
  • Knowledge in Opera PMS is essential
  • Ability to multitask
  • Ability to remain calm and professional under pressure.
  • Strong problem-solving skills and attention to detail.

What we need from you

  • Previous experience in front office, guest services, or hospitality-related positions is preferred.
  • Excellent communication and interpersonal skills.
  • Knowledge in Opera PMS is essential
  • Ability to multitask
  • Ability to remain calm and professional under pressure.
  • Strong problem-solving skills and attention to detail.

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