Service Coordinator

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Beverly Hills Maintenance Full time 40,000 - 60,000 per year

Key Responsibilities

  • Receive and manage service queries related to AC, Washing Machines, Refrigerators, Microwaves, Air Coolers, and other appliances.
  • Assign and dispatch technicians promptly based on service needs and availability.
  • Create and update job cards in the system for each service request.
  • Track service progress and follow up to ensure timely completion.
  • Respond to client emails and inquiries in a professional and timely manner.
  • Maintain service records and ensure data accuracy in the system.
  • Coordinate with the service team to resolve escalations and urgent requests.
  • Support overall customer satisfaction by ensuring excellent service delivery.

Requirements

  • Proven experience in customer service, coordination, or administrative support (preferably in a technical/service industry).
  • Strong communication skills (verbal & written).
  • Proficiency in MS Office / ERP systems / CRM tools.
  • Ability to multitask, prioritize, and handle client queries efficiently.
  • Knowledge of appliances and AC servicing will be an advantage.
  • Organized, detail-oriented, and customer-focused personality.

Job Types: Full-time, Permanent

Application Question(s):

  • Do you have a valid QID/Residence Permit with NOC?
  • If you're selected, how soon you can join?
  • What is your Salary Expectation ?

Education:

  • Bachelor's (Preferred)

Experience:

  • customer service, coordination, or administrative support : 3 years (Preferred)

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