Customer Service Coordinator – Tennis

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar First Capital Full time 24,000 - 36,000 per year

Job Purpose:

The Customer Service Coordinator plays a key role in ensuring a seamless customer experience at the Tennis and Padel facilities. This position is responsible for managing bookings, customer relations, cash handling, and coordination with internal departments and external partners to maintain high operational and service standards.

Key Responsibilities:Customer Service & Operations

  • Deliver exceptional customer service to all guests and members, ensuring a smooth and professional experience.
  • Handle customer inquiries, online and offline bookings, and scheduling efficiently.
  • Manage cashier operations, including daily cash reconciliation and report submission to Finance.
  • Address and resolve customer complaints promptly and effectively, maintaining positive client relationships.
  • Maintain communication with the hotel team and other departments to ensure all guest needs are met.

Facility & Maintenance Coordination

  • Prepare and manage the schedule for cleaning staff to ensure all areas are properly maintained.
  • Monitor cleanliness standards and ensure all facilities meet hygiene and presentation requirements.
  • Report maintenance issues to the hotel's engineering/maintenance team for timely action.

Team Collaboration

  • Coordinate with the Smash Team in Dana Club and collaborate with various Padel and Tennis organizations and communities for events and partnerships.
  • Support and assist in managing Padel and Tennis coaches' schedules when required.
  • Communicate effectively with the hotel's front office, housekeeping, and operations teams to align daily activities.
  • Liaise with the Finance Department to prepare and verify daily and monthly financial reports.

Procurement & Administration

  • Prepare and process purchase requisitions for necessary sports equipment, uniforms, and supplies.
  • Maintain accurate records of bookings, reports, and operational documentation.

Qualifications & Skills:

  • Bachelor's degree in Business Administration, Hospitality, Sports Management, or a related field (preferred).
  • Minimum 2–3 years of experience in customer service, hospitality, or sports facility coordination.
  • Strong communication and interpersonal skills with a customer-first attitude.
  • Proficiency in booking systems, MS Office, and POS software.
  • Excellent organizational and multitasking abilities.
  • Knowledge or passion for Tennis and Padel is an added advantage.

Key Competencies:

  • Customer Orientation & Service Excellence
  • Problem Solving & Decision Making
  • Coordination & Team Collaboration
  • Time Management & Attention to Detail
  • Accountability & Professionalism

Job Types: Permanent, Contract

Contract length: 24 months

Pay: Up to QAR3,000.00 per month

  • Tennis Coach

    2 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Careers at Marriott Full time

    POSITION SUMMARY Provide group and private tennis instruction to children and adults. Schedule individual and group tennis lessons and clinics. Make tennis court reservations by writing in guest name on schedule. Arrange tennis matches for guests without partners. Fill in as a tennis player in tournaments when necessary. Roll, brush, and line tennis courts...

  • Tennis Coach

    2 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott Hotels Resorts Full time $30,000 - $60,000 per year

    Description POSITION SUMMARYProvide group and private tennis instruction to children and adults. Schedule individual and group tennis lessons and clinics. Make tennis court reservations by writing in guest name on schedule. Arrange tennis matches for guests without partners. Fill in as a tennis player in tournaments when necessary. Roll, brush, and line...

  • Customer Service

    2 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Integral Care Medical Supply Full time 12,000 - 180,000 per year

    We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.Duties and Responsibilities:Answer customer calls and...

  • Customer Service

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Al Siddiqi Holding Full time 60,000 per year

    We are looking for Customer Service Associate for a well-established local brand. The ideal candidate must have strong experience in customer service and be fluent in Arabic in order to communicate effectively with customers and the team.Key ResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding...

  • customer service

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Al-Tamyeez Security Systems Co. Full time 24,000 - 36,000 per year

    We are looking for a friendly, professional, and customer-focused individual to join our team as an Indoor Customer Service Representative. The ideal candidate will assist customers, handle inquiries, and provide support through phone, email, and in-person communication.Key Responsibilities:Greet and assist walk-in customersRespond to customer calls, emails,...

  • Executive - Customer Service

    2 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Apparel Group Full time

    Objective:This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.Key Responsibility:Customer...

  • Service Coordinator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Beverly Hills Maintenance Full time 40,000 - 60,000 per year

    Key ResponsibilitiesReceive and manage service queries related to AC, Washing Machines, Refrigerators, Microwaves, Air Coolers, and other appliances.Assign and dispatch technicians promptly based on service needs and availability.Create and update job cards in the system for each service request.Track service progress and follow up to ensure timely...

  • Customer Service Executive

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar MILAHA Full time 40,000 - 80,000 per year

    CommunicationInternal Communication: Key Account ManagementCustomer Solutions TeamBusiness Unit Heads/ ManagersPurpose: Coordinate key customers' requests/challenges and ensures monitoring of service performanceConvey requirements of customers for possibility of developing/improving processes and solutionsFrequent exchange of updates including...

  • Customer service

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Ansar Gallery Full time 18,000 - 25,000 per year

    The customer service department fulfills an important role for the company. Customer service is often the main point of contact for a customer, so representatives can paint the company in a positive light by providing friendly and prompt service. The customer service department can even generate additional sales for the company. Customer service requires a...

  • Service Coordinator

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Al-Futtaim Full time 60,000 - 120,000 per year

    Job Requisition ID:171603Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...