Business Analyst

21 hours ago

Doha, Baladīyat ad Dawḩah, Qatar Vistas Global Full time

Job Description: Business Analyst – ATM Business

Job Title:

Business Analyst – ATM Business

Job Purpose

The Business Analyst – ATM Business will support the bank's product delivery, business analysis, UAT cycles, and vendor coordination for ATM and self-service channel operations. Reporting to the Vice President – ATM Business Management, the role ensures that ATM network performance, compliance, and customer experience meet the bank's operational standards and strategic objectives.

Key Responsibilities

Business Analysis & Product Delivery

  • Conduct detailed business analysis to enhance ATM and self-service channel performance.
  • Translate business requirements into functional specifications for ATM-related enhancements.
  • Support new feature rollouts, ATM upgrades, and modernization initiatives.

Testing (SIT/UAT)

  • Prepare test scenarios, test cases, and test scripts for ATM and self-service channel projects.
  • Execute User Acceptance Testing (UAT) and ensure the system meets functional, operational, and regulatory standards.
  • Track, report, and ensure closure of defects identified during testing.

Vendor & Stakeholder Coordination

  • Work closely with ATM vendors, switch providers, and managed service partners.
  • Monitor vendor SLAs, performance metrics, and operational compliance.
  • Coordinate with internal teams such as IT, Operations, Risk, and Compliance.

Performance Reporting & Monitoring

  • Prepare periodic management reports on ATM network performance, uptime, usage, and cost metrics.
  • Analyze customer behavior trends and provide recommendations for optimization.
  • Track incidents, outages, and operational issues with follow-up until resolution.

ATM Lifecycle Management

  • Support end-to-end ATM lifecycle activities including deployment, configuration, replenishment, maintenance, and replacement planning.
  • Assist in planning ATM expansion and implementation of new technologies.

Qualifications & Experience

  • Bachelor's degree in Business, Banking, Information Systems, or a related field.
  • 4 to 6 years
    of experience in banking operations, ATM business, digital channels, or payments.
  • Strong knowledge of:
  • ATM operations & card systems
  • Switching, settlement, and reconciliation processes
  • Digital banking operations & service management
  • Understanding of regulatory requirements related to ATM and customer-facing digital channels.
  • Proficiency in MS Excel, Power BI, and reporting/dashboard tools.
  • Strong analytical, problem-solving, and communication skills.
  • Experience working with cross-functional teams and third-party vendors.

Desired Attributes

  • High attention to detail and strong process discipline.
  • Customer-centric mindset with focus on service improvement and innovation.
  • Ability to work independently and handle multiple tasks simultaneously.
  • Strong stakeholder engagement and coordination skills.
  • Proactive approach to issue identification and resolution.

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