Resource Planning and Optimization Manager

Job title

Resource Planning and Optimization Manager

Ref #

229492

Location

Qatar - Doha

Job family

Cargo & Airport Operations

• Closing date: 18-Dec-2025

About the role

We are currently recruiting for Resource Planning and Optimization Manager for Ground Services in Doha.

As Resource Planning and Optimization Manager, you lead the development and management of the manpower planning and roster team for Qatar Airways' Doha Hub. Your role ensures efficient resource utilization across the Operations division and facilitates early identification of skill and manpower gaps. You work in close collaboration with HR to implement strategic resourcing and recruitment initiatives, securing talent with the right skills, knowledge, and experience within defined timeframes.

Key accountabilities include:

• Manage and develop a highly efficient Manpower Planning, ensuring clear visibility of current and future resource requirements for the Hub. Analyze operational demands and deliver a consolidated, rolling resource plan across all Hub operations.
• Define budgets and create financial plans, optimizing forecasts for cost-effectiveness and operational efficiency while aligning with the Hub's strategic direction and performance objectives.
• Conduct comprehensive analysis of short- and long-term operational forecasts, identify trends and patterns, and leverage insights to produce accurate demand forecasts that maximize workforce performance.
• Oversee data management and collaborate closely with internal departments and Qatar Airways Group entities to identify workforce gaps and implement effective solutions to minimize shortages.
• Partner with stakeholders to establish resource requirements for manpower budgeting and control, ensuring alignment with Hub operational needs.
• Prepare and deliver high-quality operational reports for Hub Management and Ground Services Head Office to support planning, forecasting, and manpower optimization in line with departmental strategy.
• Provide guidance and support to employees on administrative matters and employment conditions, implementing enhanced processes to drive operational and commercial efficiency.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what's never been done before.

The successful candidate will have the following qualifications and job specific skills:

• Bachelor's degree or higher from an accredited college or university.
• Minimum of 7 years of relevant experience.
• Proven management and leadership experience within the airline or aviation industry.
• Track record of holding a management role with significant decision-making autonomy.
• Demonstrated ability to lead and manage diverse, multicultural teams effectively.

Job Specific skills:

• Extensive expertise in rostering and resource planning tools.
• Highly motivated and passionate about delivering a world-class, 5-star service experience.
• Excellent command of the English language, both written and spoken.
• Exceptional forecasting abilities with strong financial acumen.
• Proven ability to perform under pressure in a dynamic, fast-paced environment while meeting strict deadlines and driving results.
• Demonstrated flexibility in adapting to evolving business needs and operational demands.
• Strong analytical and sound decision-making skills.
• Solution-oriented mindset with effective communication skills for engaging internal teams and external stakeholders.
• Leadership and managerial capabilities, including delegation, workflow management, mentoring, coaching, and team development. Ability to foster collaboration and teamwork.
• Meticulous attention to detail and commitment to quality.
• High level of self-motivation, enthusiasm, and proactive approach.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks effectively.
• Proficiency in writing reports, business correspondence, and procedure manuals.
• Ability to confidently present information and respond to operational queries across all Qatar Airways networks.
• Flexibility to work varied hours, particularly during critical service disruption periods.

Preferred

• Deep understanding and practical experience in resource management and planning, including static and rolling forecasts, skills analysis, resource optimization techniques, and advanced resource planning tools.
• Comprehensive expertise in RMS systems.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.