Rosewood Explorers

Job Summary:

The Kids Club Team Leader oversees daily operations of the Kids Club, ensuring a safe, engaging, and supportive environment for children. This role provides leadership to staff, manages programming, supports families, and maintains high standards of safety, customer service, and child development.

Essential Duties and Responsibilities:

General Duties:

• Anticipate guests' needs by being observant, respond promptly and acknowledge all guests at all times with an emphasis on personal service.
• Maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction is ensured reporting any issues to the Director of Wellness.
• Assist with other wellness job functions as assigned by the Director of Wellness or Wellness manager.
• Ensure items lost and found are registered as lost property in accordance with company procedure.

Kids Club Related Duties:

• To provide a courteous, professional, efficient and flexible service at all times.
• To have a full working knowledge and ability to perform all duties and tasks listed in his/her job description. Please note that Job description can be reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.
• To maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• To ensure that standards are maintained at a superior level on a daily basis.
• To respond to guest inquiries on Rosewood Explorers activities and timing and other information regarding the facility and services of the hotel in general.
• Follow Kids Club opening procedures, greeting guests upon arrival and check in guests where necessary inspecting the kids area making sure it is fully stocked, clean and tidy regularly throughout the day.
• Follow Kids Club closing procedures and ensure that all areas are left clean, tidy and fully stocked ready for guests use.
• Stock and maintain cleanliness of toilets within kids areas.
• Ensure all documentation on kids equipment checks, cleaning and Health & Safety are completed in accordance with company policy.
• Maintain towel/linen and ensure the shower area is well stocked, clean, hygienic and safe for guest use.
• Make sure there are sufficient guest supplies and amenities available for use such as water, fruits, towels, collecting deliveries and ordering is organized.

Leadership & Supervision:

• Lead, schedule, and supervise Kids Club staff to ensure consistent, high-quality care and programming.
• Provide training, coaching, and performance feedback to team members.
• Model professional behavior and create a positive, collaborative work environment.

Child Care & Program Delivery:

• Oversee the planning and execution of age-appropriate activities, including arts, crafts, games, learning activities, and free play.
• Ensure all children are engaged, supervised, and supported.
• Assist in developing new activities and themed programs to enhance the Kids Club experience.

Safety & Compliance:

• Ensure all safety, security, and sanitation standards are followed at all times.
• Maintain accurate attendance records and incident reports.
• Uphold safeguarding policies and respond appropriately to any concerns or emergencies.

Customer Service & Communication:

• Greet and assist families, providing a welcoming and informative experience.
• Communicate policies, procedures, and updates to parents and guardians.
• Handle questions, concerns, and feedback with professionalism and empathy.

Operations & Administration:

• Manage daily operations, including opening/closing procedures.
• Maintain supplies, equipment, and the cleanliness of the Kids Club area.
• Assist with budget oversight, inventory, and program reporting when needed.

Standard Responsibilities:

• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition of the ones stated, in a reasonable framework.
• Be a "brand ambassador" at all times and ensure brand integrity and clarity are always maintained.
• Maintain an understanding of the wellness industry and Asaya philosophy (emotional, physical, nutrition, skin health, community.)
• Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude.
• Model the Company's culture, vision, mission, and core values at all times.
• Be mindful of and active in a Spa & Wellness lifestyle, and strive to inspire wellness-focused change in others.
• Maintain personal grooming and appearance according to the standards.
• Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Avoid engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.

Confidentiality:

• Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.

Health & Safety:

• Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
• The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
• Report any defects in the building, plant or equipment according to hotel procedure.
• Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.
• Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
• Be fully conversant with:
• Regulations
• Risk Assessments for your department
• Hotel Fire & Bomb Procedures

Other:

• The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
• As the hotel's level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.