Specialist - Technical Support

Communication

Internal Communication:

Manager - Technical Support

IT Pillar or BU company level

Security Manager

Communication Department

Purpose:

To advise the Manager - Technical Support on the progress of all work under his/her control

To collect business requirement for shared applications

To ensure all security activities comply with corporate policies and procedures

To ensure all the interface comply with company standards and branding.

External Communication:

External IT Service Providers

Purpose:

To provide support in the design, testing and evaluation of applications.

Occupational Health & Safety and Environment

Accountability:

Are accountable for their acts and omissions.

Responsibility:

To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents and near misses.

Authority:

To stop work if they think the work is unsafe.

Minimum Qualification/Experiences/Skills

• Education & Professional Qualification:

• BSc. of Computer Application / Science / Information Systems

Professional Experience:

• Minimum 6-8 years experience working as Oracle HCM/FIN/SCM technical consultant.
• Minimum 5 years' experience in enterprise application development, including web, mobile, and cloud-based systems using Oracle and modern front-end technologies.
• Hands-on experience with Oracle development tools such as APEX, BI Publisher, and Groovy scripting.
• Familiarity with cloud platforms and deployment models including IaaS, SaaS, PaaS, and Oracle Cloud Infrastructure (OCI).
• Proven experience in integrating Oracle Fusion Cloud with third-party systems using Oracle Integration Cloud (OIC), REST/SOAP APIs, and file-based interfaces.
• Strong command over modern front-end frameworks such as , with a focus on building responsive and performant applications.
• Proficient in low-code/no-code platforms like Oracle VBCS and Microsoft Power Platform, delivering rapid and maintainable business solutions.
• Experience in debugging complex applications and integrations, identifying root causes and implementing long-term fixes.
• Exposure to full software development lifecycle (SDLC) in both Agile and traditional delivery models.
• Comfortable working in fast-paced environments, with an ability to manage priorities under tight deadlines.
• Demonstrates strong problem-solving, decision-making, and analytical skills, with a proactive mindset and solution-oriented approach.
• Excellent collaboration and communication skills, with a customer-centric approach to internal and external stakeholders.
• Quick to adapt to new technologies and application architectures, with a continuous learning mindset.
• Ability to document technical solutions, prepare user manuals, and support end-user training initiatives.

Familiarity with ITIL-based change, incident, and release management processes in enterprise environments.

Geographic Experience:

N/A

Computer Skills:

• Oracle APEX
• Oracle Integration Cloud (OIC), BI Publisher
• , JavaScript, PL/SQL, HTML5/CSS
• Oracle Fusion Applications (HCM, FIN, SCM) customization tools
• Oracle Cloud Infrastructure (OCI), REST/SOAP APIs
• Low-code/no-code platforms such as Oracle VBCS and Microsoft Power Platform
• DevOps tools for version control, CI/CD, and deployment automation

Fluent with Microsoft Excel, Word, PowerPoint, and Outlook; experienced with MS Project and Visio

Language Skills:

Business fluent English

Market/Industry/Functional Knowledge:

Proficient in Agile and Waterfall development methodologies

• Strong expertise in Oracle Fusion Cloud (HCM, FIN, SCM) and related technologies
• Skilled in Oracle APEX, VBCS, OIC, and cloud-native application design
• Experience with and modern front-end frameworks
• Knowledge of DevOps, QA, and release management practices

Familiar with relational databases and enterprise system architecture

Key Roles & Responsibilities

• Develop and support enterprise applications using Oracle APEX, and other Oracle development tools.
• Customize Oracle Fusion Applications (HCM/FIN/SCM) using tools such as BI Publisher, Application Composer, Page Composer, and Groovy scripting—but not limited to these—to extend and tailor functionalities as per business needs.
• Design and build secure, scalable integrations using Oracle Integration Cloud (OIC), REST/SOAP APIs, and file-based methods.
• Analyze and resolve technical issues reported by business users, and provide scalable solutions aligned with industry best practices in the industry.
• Participate in the full software development lifecycle including requirements gathering, solution design, development, testing, and deployment.
• Debug and troubleshoot application and integration issues, ensuring quick resolution and minimal business disruption.
• Prepare technical documentation, user manuals, and assist in training and onboarding end users.
• Adhere to ITIL-based change, incident, and release management processes for enterprise systems.
• Collaborate with cross-functional teams to support system upgrades, enhancements, and business-driven implementations.
• Support domain manager on prioritization of change requests
• Perform other job-related duties as assigned

Minimum Qualification/Experiences/Skills

• Education & Professional Qualification:

• BSc. of Computer Application / Science / Information Systems

Professional Experience:

• Minimum 6-8 years experience working as Oracle HCM/FIN/SCM technical consultant.
• Minimum 5 years' experience in enterprise application development, including web, mobile, and cloud-based systems using Oracle and modern front-end technologies.
• Hands-on experience with Oracle development tools such as APEX, BI Publisher, and Groovy scripting.
• Familiarity with cloud platforms and deployment models including IaaS, SaaS, PaaS, and Oracle Cloud Infrastructure (OCI).
• Proven experience in integrating Oracle Fusion Cloud with third-party systems using Oracle Integration Cloud (OIC), REST/SOAP APIs, and file-based interfaces.
• Strong command over modern front-end frameworks such as , with a focus on building responsive and performant applications.
• Proficient in low-code/no-code platforms like Oracle VBCS and Microsoft Power Platform, delivering rapid and maintainable business solutions.
• Experience in debugging complex applications and integrations, identifying root causes and implementing long-term fixes.
• Exposure to full software development lifecycle (SDLC) in both Agile and traditional delivery models.
• Comfortable working in fast-paced environments, with an ability to manage priorities under tight deadlines.
• Demonstrates strong problem-solving, decision-making, and analytical skills, with a proactive mindset and solution-oriented approach.
• Excellent collaboration and communication skills, with a customer-centric approach to internal and external stakeholders.
• Quick to adapt to new technologies and application architectures, with a continuous learning mindset.
• Ability to document technical solutions, prepare user manuals, and support end-user training initiatives.

Familiarity with ITIL-based change, incident, and release management processes in enterprise environments.

Geographic Experience:

N/A

Computer Skills:

• Oracle APEX
• Oracle Integration Cloud (OIC), BI Publisher
• , JavaScript, PL/SQL, HTML5/CSS
• Oracle Fusion Applications (HCM, FIN, SCM) customization tools
• Oracle Cloud Infrastructure (OCI), REST/SOAP APIs
• Low-code/no-code platforms such as Oracle VBCS and Microsoft Power Platform
• DevOps tools for version control, CI/CD, and deployment automation

Fluent with Microsoft Excel, Word, PowerPoint, and Outlook; experienced with MS Project and Visio

Language Skills:

Business fluent English

Market/Industry/Functional Knowledge:

Proficient in Agile and Waterfall development methodologies

• Strong expertise in Oracle Fusion Cloud (HCM, FIN, SCM) and related technologies
• Skilled in Oracle APEX, VBCS, OIC, and cloud-native application design
• Experience with and modern front-end frameworks
• Knowledge of DevOps, QA, and release management practices

Familiar with relational databases and enterprise system architecture