er s Aster Hospital

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Aster DM Healthcare Full time 20,000 - 40,000 per year
Description

Customer Service

  • Help in Registration form and Insurance form completion process
  • Assist patients to complete all necessary forms and documentation including medical insurance
  • Ask about problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required)
  • Send patient to concerned counter. Assist patient if required in reaching to the counter
  • Organizing and maintaining patient records, consent forms, payment forms, etc. 
  • Ensure patients are informed if a clinician is running late or called out
  • Ensure hygiene standards are maintained
  • Organize and maintain forms and office stationery required for front desk activities
  • Ensure all standard protocols set by organization are maintained
  • Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
  • Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.

Appointment Handling and Scheduling

  • Book appointments  over phone as well as through walk ins
  • Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.)
  • Schedule appointment requested through websites and SMS
  • Schedule patient's hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc.
  • Determine the financial status of patients and their eligibility for health services
  • Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)
  • Confirm all appointments for the following day over telephone on a daily basis

Insurance

  • Check with Insurance Coordinator for cases requiring approvals
  • Coordinate with Symphony for insurance related matters
  • Check with Insurance Coordinator the status of the Insurance card produced by the patient
  • Check with the Insurance coordinator about the packages covered

Records & Data Management

  • Administer  regular and electronic mail when required, to ensure proper action is taken on all incoming mail
  • Maintain medical records and report when required
  • Make spreadsheets, manage data and create documents on computers using desktop publishing programs
  • Cross verify and file all lab reports in the absence of the MRD
  • Enter all lab reports file numbers clinician wise

Job interactions

  • Works closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standards etc
  • Works closely with external stakeholders to handle queries and feedback

Minimum Experience

  • 0 – 2 Years

Specific / Relevant Experience

  • Experience in Handling Customers/ Patients in similar role

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