Helpdesk Technician

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Levante Holding Full time 30,000 - 60,000 per year

The Helpdesk Technician is responsible for providing technical support and assistance to employees regarding hardware, software, and network-related issues. The role ensures smooth IT operations and prompt resolution of user problems.

Key Responsibilities:

  • Provide first-level technical support to users via phone, email, or in person.
  • Troubleshoot and resolve issues related to desktops, laptops, printers, and other peripherals.
  • Install, configure, and maintain computer systems, software, and applications.
  • Manage user accounts, passwords, and access rights in Active Directory and other systems.
  • Support network connectivity issues including LAN, Wi-Fi, and VPN.
  • Log and track all service requests through the helpdesk ticketing system.
  • Escalate unresolved issues to higher-level IT support or vendors as necessary.
  • Assist in IT asset inventory management and documentation.
  • Perform regular maintenance, updates, and backups as per IT policy.
  • Provide basic user training on software applications and IT best practices.

Requirements

Qualifications & Skills:

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
  • 2–4 years of experience in IT helpdesk or technical support role.
  • Strong knowledge of Windows OS, MS Office applications, and basic networking.
  • Experience with Active Directory, Office 365, and remote support tools.
  • Excellent problem-solving and communication skills.
  • Ability to prioritize tasks and work under minimal supervision.
  • Customer-focused attitude and team-oriented approach.

Preferred Certifications (optional):

  • CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST).

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