Rider Performance and Operations Specialist
4 days ago
Job Description
Experience Metrics and Issue Governance: Take ownership of delivery experience metrics; monitor negative experience issues across the fulfillment process (e.g., order delays, cancellations, etc.). Build systematic analytical frameworks to identify and decompose root causes, deeply explore pain points, and drive end-to-end resolution.
Rider Evaluation and Control System: Establish a comprehensive rider assessment and management system, including layered operations and reward–penalty mechanisms. Develop differentiated evaluation schemes for various capacity types to ensure fulfillment quality and service consistency.
Positive Operations Mechanism: Promote a positive rider operations mechanism by improving training and incentive systems. Enhance fulfillment performance, reduce violations, and strengthen riders' motivation, engagement, and retention.
Accountability and Appeal Process Optimization: Optimize the full-chain rider accountability and appeal process. Leverage product capabilities and intelligent identification models to improve the accuracy and fairness of responsibility determination, ensuring transparent and reasonable management.
Cross-Functional Collaboration: Collaborate with product, operations, and customer service teams to enhance the overall fulfillment experience from a holistic perspective.
Job Requirement
Bachelor's degree; 3+ years of training experience (logistics/O2O rider training preferred).
Strong cross-team collaboration and communication skills.
Fluent in English (Arabic a plus).
Basic data analysis skills.
-
Rider Experience Operations Specialist
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Keeta Full timeResponsibilities1.Experience Metrics and Issue GovernanceTake ownership of delivery experience metrics; monitor negative experience issues across the fulfillment process (e.g., order delays, cancellations, etc.).Build systematic analytical frameworks to identify and decompose root causes, deeply explore pain points, and drive end-to-end resolution.2.Rider...
-
Coordinator Rider On Ground Ops
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Delivery Hero Full time 40,000 - 60,000 per yearCompany Descriptiontalabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the...
-
Coordinator Rider On Ground Ops
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar talabat Full time 30,000 - 60,000 per yeartalabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market...
-
operations manager
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Talabat Full timeKey Responsibilities:Oversee end-to-end operational support provided to delivery companies, including rider deployment, shift planning, fleet utilization, and performance tracking.Manage and lead a team of supervisors, coordinators, and support staff across multiple operational sites.Act as the primary liaison between the company and client delivery partners...
-
Hiring for Bike Rider to work in Qatar
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar 2coms Full timeWe are looking for a responsible and experienced Bike Rider holding a valid Qatar Driving License to join our team. The candidate will be responsible for safe and timely delivery of goods, packages, or documents to designated locations across Qatar.Key Responsibilities:Deliver items to customers efficiently and on time.Verify delivery information and ensure...
-
Sr. Specialist People Operations
9 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Delivery Hero Full timeCompany Description Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...
-
Senior Performance
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Electricity and Water Company Full time 90,000 - 120,000 per yearOrganizationMaintenancePreferred AgeBetween 30 and 55Preferred GenderMaleMinimum Experience8 yearsQualificationsBachelor's degree in Civil, Mechanical, Electrical Engineering or a related fieldResponsibilities-Record and regularly update the operational status and availability of all RAF Power and Water stations. - Maintain comprehensive databases tracking...
-
Specialist Operations
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International (MSI) Full time 90,000 - 120,000 per yearLocationDoha, QatarExperienceJob TypeOutsourcingJob DescriptionManagement Solutions International is hiring forClinical operations Specialist-Healthcare OperationsContract Duration- Untill decemberImmediate jOINEE Candidates with certifications (PMP, Six Sigma, PRINCE2) and healthcare experience in the Middle EastThe ideal candidate must have:o Hospital...
-
Operations Specialist
9 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Manforce Group Full timeJob Code: MF0009Experience: 2–4 yearsLanguages: English & HindiEmployment Type: Full-time________________________________________Job SummaryWe are hiring an Operations Specialist / Sr. Officer – Operations to manage daily operations, coordinate with teams and vendors, and ensure smooth workflow. The candidate should have 2–4 years of experience in...
-
Master Head Auto electrician
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Eurocharged Performance Full time 60,000 - 120,000 per yearThe Master Head Auto Technician is a senior-level position responsible for overseeing all aspects of automotive repair and maintenance operations within an automotive service center or dealership. This individual possesses advanced technical skills, leadership abilities, and extensive experience in diagnosing and repairing various vehicle makes and models....