Head of Global Cargo Operations

Job title

Head of Global Cargo Operations

Ref #

228837

Location

Qatar - Doha

Job family

Cargo & Airport Operations

• Closing date: 21-Dec-2025

The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world's largest global air cargo carrier, Qatar Airways is leading this change. To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo's position as a true leader in the air freight industry.

If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo's Operations team in Doha as a Head of Global Cargo Operations

*About The Role*
In this role, you will oversee, standardize and continuously improve global cargo operations, in close collaboration with the Regional Managers Cargo Operations assigned to each region, by centrally controlling and driving overall global performance management.

As part of your role, your additional responsibilities will include the following:

Strategic:

• Develop and implement the current Operations strategy required to fulfil and align the vision for the Operations department provided by VP Cargo Operations.
• Ensure overall cost of the global operation meets budget expectations.
• Lead the efforts to break regional silos and standardize the operation across the globe.
• Ensure operational readiness to meet service promise associated to commercial requirements.
• Centralize control and oversight of operational performance, tactical steering and continuous improvement.
• Defines standards and performance management framework required to manage current Operations globally.

Operational

• Acts as the final point of escalation for global operations prior to engaging senior/executive leadership.
• Accountable for the operational performance of all regions within the network.
• Define and control the pipeline of regional initiatives involved in the continuous improvement of the global operation.
• Responsible for achieving the global C/ATK targets, as deemed by management.
• Responsible for cost control framework that enables global cost oversight, deviation management and budget compliance.
• Ensure all audits, audit findings and AQDs are correctly addressed and corrective actions are implemented, monitored and executed as per plan.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible

Qualifications
About you

• Bachelor's degree or equivalent with minimum 10 years of job-related experience
• Global Cargo Operations Management experience, managing large teams across multiple geographical regions
• Working knowledge of Operations Performance Management and Ground handling/Ramp/Cargo Warehouse Operations
• Strong verbal and written English communication skills
• Excellent relationship building, negotiation and influencing skills
• Experience in working extensively with cross- functional teams, in a faced- paced working environment, managing multiple, time- sensitive deliverables and competing priorities
• Ability and dedication to work with data, drive digitization and innovation and promote change management

*About Qatar Airways Group*
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

*How To Apply*
If you're ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.

*About Qatar Airways Group*
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.