Service & Parts Manager – Home Appliances

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar JKR IT Full time 54,000 - 108,000 per year

Job Title:

Service & Parts Manager – Home Appliances

Position Overview

We are looking for a highly motivated and results-driven Service & Parts Manager to lead our home appliances service operations and spare parts sales in Qatar. The candidate must have a strict background in Home Appliance Service Management, strong communication skills, and the ability to achieve company targets under pressure. Only candidates who can join within 7 days will be considered.

Key Responsibilities

Lead and manage the home appliances service department based in the Industrial Area, Qatar.

Supervise engineers/technicians and ensure timely, high-quality service delivery.

Oversee spare parts sales, inventory management, and distribution to clients/dealers.

Drive and achieve monthly service & sales targets as set by the company.

Handle escalated customer complaints and resolve issues professionally.

Maintain strong coordination with suppliers, principals, and vendors for parts and warranty.

Train, mentor, and evaluate service teams to improve efficiency and performance.

Ensure compliance with company policies, service standards, and Qatar regulations.

Work effectively under pressure, meeting deadlines and delivering results.

Qualifications & Skills

Mandatory: Proven experience in Home Appliance Service Management (minimum 5 years).

Preferred: Prior experience working with service centres of major global brands such as LG, Samsung, Whirlpool, Haier, Bosch, Electrolux, Panasonic, or similar.

Bachelor's/Diploma in Mechanical/Electrical/Electronics Engineering.

Strong leadership and team management skills.

Demonstrated track record of achieving service & parts sales targets.

Language: Strong command of English is mandatory; Arabic preferred.

Strong problem-solving and decision-making ability.

Valid Qatar/GCC Driving License (preferred).

Availability: Must be able to join within 7 days.

What We Offer

Attractive salary package with performance-based incentives.

Company-provided accommodation & transportation (as per policy).

Opportunity to grow within a leading multi-brand service & sales company.

Dynamic work environment with international appliance brands.

Job Types: Full-time, Permanent, Contract

Contract length: 24 months

Pay: From QAR4,500.00 per month

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