bmc

Key Responsibilities: Provide 2nd/3rd line support across Incident, Problem, Change, CMDB, Asset, and Request modules. Troubleshoot defects, performance issues, integrations, and access controls. Configure and customize forms, workflows, approvals, notifications, and business rules. Develop automations and REST/SOAP integrations with...

We are currently looking BMC Helix ITSM Operational Support Qatar operations. QUALIFICATIONS, EXPERIENCE Required Qualifications: - Degree in Computer Science, Information Systems, or equivalent practical experience. - ITIL v4 Foundation (desirable). - BMC Helix / Remedy certifications (advantageous). Operational Support - Provide 2nd / 3rd line support...

A technical services provider in Doha is seeking an ITSM Consultant to assess and update the change management process in line with new ITSM protocols. The ideal candidate will have at least 10 years of experience in change management, possess multiple ITIL certifications, and be proficient with ITSM tools like BMC-Remedy. Responsibilities include monitoring...

Educational Qualification Bachelors degree in Engineering / Computer Science or related fieldsITIL 3 foundation certificationITIL 3 Practitioner certification ITIL 3 Intermediate certificationsITIL 4 foundation certification Required Professional Qualifications/Skills 10 years of experience with Capacity managementAbility to use ITSM tools BMC-Remedy and...

Job Purpose: Assess and update CM process according to the new ITSM streamline process Establishing the CM process links (Input/Output) with Project management process Manage change request for small projects according to the PMO agreed timeline Establishing the CM process links (Input/Output) with the new Realis Management process Revise and update...

A technology services provider in Qatar is seeking a Senior Service Mapping Engineer to oversee operations within Service Mapping and Discovery. The role emphasizes maintaining accurate service models, enhancing visibility of IT services, and supporting business cases like impact analysis and incident resolution. Candidates should have 4-6 years of...

About the job ITSM Consultant - CM (2023) Overview Job Purpose: Assess and update CM process according to the new ITSM streamline process. Establishing the CM process links (Input/Output) with Project management process. Manage change request for small projects according to the PMO agreed timeline. Establishing the CM process links (Input/Output) with the...

Job Summary The Senior Service Mapping Engineer in Qatar is responsible for managing and operating Service Mapping and Discovery solutions within the organization. The role focuses on maintaining accurate service models, responding to internal department requests, and ensuring high-quality CMDB data to support IT operations and business needs. The engineer...

Position Description & Qualifications Serco seeks a Tactical Command and Control (C2) Operations SME for Air Combat Command’s Combat Air Forces Distributed Training Center (CAF DTC) at Langley AFB, VA. Daily, the CAF DTC provides world‑class integration training in large force and small team formats to combat units around the globe against cutting‑edge...

Monitor servers network devices applications cloud services databases and storage infrastructure using enterprise monitoring tools Continuously monitor system availability performance capacity and service health Identify validate and analyze monitoring alerts and events to distinguish genuine incidents from false positives Perform first-level troubleshooting...

Position OverviewManager ITSM roles in Doha, Qatar lead enterprise IT service management across Qatar Airways Group, ensuring reliable, efficient, and customer-focused IT services.This role owns end-to-end ITSM delivery including 24-7 network operations, incident, change, release, and problem management, while advancing automation, AI adoption, and continual...

Position Description & Qualifications Serco seeks a Tactical Command and Control (C2) Operations SME for Air Combat Command’s Combat Air Forces Distributed Training Center (CAF DTC) at Langley AFB, VA. Daily, the CAF DTC provides world‑class integration training in large force and small team formats to combat units around the globe against cutting‑edge...

Batterjee Medical College is seeking a qualified and dedicated Faculty Member in Psychiatric Nursing to join the Nursing Program. The role focuses on delivering high-quality academic and clinical education, supporting student development, and promoting evidence-based mental health nursing practices in alignment with accreditation standards. Key...

Description Role Purpose: The Service Desk & IT Support Delivery Unit (SDU) Leader is accountable for the end-to-end delivery, operational performance, and commercial health of the Managed Service Desk Delivery Unit within the IT Managed Services Business Unit. The role owns three interlocked service lines — IT Support (onsite/remote end-user services),...

Job DescriptionThe NOC Monitoring Engineer is responsible for continuously monitoring the availability, performance, and health of IT infrastructure, network devices, cloud services, applications, databases, and enterprise systems within a 24×7 Network Operations Center (NOC). The role ensures timely identification, analysis, escalation, and coordination of...

DescriptionTo support effective operation, coordination, control, and continual improvement of Change Enablement and Release Management across in-scope services. The role helps ensure that changes and releases are properly recorded, assessed, authorized, scheduled, communicated, deployed, validated, supported, and closed in accordance with approved...

DescriptionThe NOC Monitoring Engineer is responsible for continuously monitoring the availability, performance, and health of IT infrastructure, network devices, cloud services, applications, databases, and enterprise systems within a 24×7 Network Operations Center (NOC). The role ensures timely identification, analysis, escalation, and coordination of...

DescriptionThe NOC Monitoring Engineer is responsible for continuously monitoring the availability, performance, and health of IT infrastructure, network devices, cloud services, applications, databases, and enterprise systems within a 24×7 Network Operations Center (NOC). The role ensures timely identification, analysis, escalation, and coordination of...

Batterjee Medical College is seeking a qualified and motivated Faculty Member in Respiratory Therapy to join the Respiratory Therapy Program. The successful candidate will contribute to academic excellence through high-quality teaching, clinical education, research, and student mentorship while preparing future respiratory therapists to deliver safe,...

DescriptionThe Engineer - IT Support  is responsible for acting as the Single Point of Contact (SPOC) for all IT-related incidents and service requests raised by end users. The role involves receiving requests through multiple communication channels, logging and classifying tickets in the ITSM system, providing first-level remote support, and ensuring...