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Key Responsibilities: Provide 2nd/3rd line support across Incident, Problem, Change, CMDB, Asset, and Request modules. Troubleshoot defects, performance issues, integrations, and access controls. Configure and customize forms, workflows, approvals, notifications, and business rules. Develop automations and REST/SOAP integrations with...

We are currently looking BMC Helix ITSM Operational Support Qatar operations. QUALIFICATIONS, EXPERIENCE Required Qualifications: - Degree in Computer Science, Information Systems, or equivalent practical experience. - ITIL v4 Foundation (desirable). - BMC Helix / Remedy certifications (advantageous). Operational Support - Provide 2nd / 3rd line support...

A technical services provider in Doha is seeking an ITSM Consultant to assess and update the change management process in line with new ITSM protocols. The ideal candidate will have at least 10 years of experience in change management, possess multiple ITIL certifications, and be proficient with ITSM tools like BMC-Remedy. Responsibilities include monitoring...

Educational Qualification Bachelors degree in Engineering / Computer Science or related fieldsITIL 3 foundation certificationITIL 3 Practitioner certification ITIL 3 Intermediate certificationsITIL 4 foundation certification Required Professional Qualifications/Skills 10 years of experience with Capacity managementAbility to use ITSM tools BMC-Remedy and...

Job Purpose: Assess and update CM process according to the new ITSM streamline process Establishing the CM process links (Input/Output) with Project management process Manage change request for small projects according to the PMO agreed timeline Establishing the CM process links (Input/Output) with the new Realis Management process Revise and update...

Monitor servers network devices applications cloud services databases and storage infrastructure using enterprise monitoring tools Continuously monitor system availability performance capacity and service health Identify validate and analyze monitoring alerts and events to distinguish genuine incidents from false positives Perform first-level troubleshooting...

About the job ITSM Consultant - CM (2023) Overview Job Purpose: Assess and update CM process according to the new ITSM streamline process. Establishing the CM process links (Input/Output) with Project management process. Manage change request for small projects according to the PMO agreed timeline. Establishing the CM process links (Input/Output) with the...

Description Role Purpose: The Service Desk & IT Support Delivery Unit (SDU) Leader is accountable for the end-to-end delivery, operational performance, and commercial health of the Managed Service Desk Delivery Unit within the IT Managed Services Business Unit. The role owns three interlocked service lines — IT Support (onsite/remote end-user services),...

DescriptionThe NOC Monitoring Engineer is responsible for continuously monitoring the availability, performance, and health of IT infrastructure, network devices, cloud services, applications, databases, and enterprise systems within a 24×7 Network Operations Center (NOC). The role ensures timely identification, analysis, escalation, and coordination of...