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Welcome to Your Next Adventure! We Are Looking For a Customer Experience Specialist To Own And Solve Two Specific Problems That Directly Cost Snoonu Orders And Revenue Lost orders — customers who browse, add items to their cart, and never complete checkout, whether due to app friction, bugs, UX gaps, or abandonment. Bad orders — completed orders that...

Detail-obsessed, data-driven Taxonomist to architect and steward the classification framework that powers our eCommerce platform. You will be the backbone of how millions of products are discovered, surfaced, and recommended to shoppers, working at the intersection of information architecture, AI training data, and customer experience. In this role, you will...

The Operations Excellence Head will lead and implement process optimization initiatives, drive performance improvements, and ensure operational efficiency across grocery e‑commerce dark stores. This role is pivotal in achieving high service levels, cost optimization, and overall operational excellence in a fast‑paced, technology‑driven...

The Operations Excellence Head will lead and implement process optimization initiatives, drive performance improvements, and ensure operational efficiency across grocery e‑commerce dark stores. This role is pivotal in achieving high service levels, cost optimization, and overall operational excellence in a fast‑paced, technology‑driven...

Own the design and continuous improvement of Snoonu’s QA frameworks, scorecards, and evaluation standards across all support functions, including the Pakistan-based CS and QA teams.Define what “good” looks like across channels and update standards as policies, products, and customer expectations evolve. Audit & Validate Quality at the Source Conduct...

Welcome to Your Next Adventure! Snoonu is looking for a Revenue Protection & Fraud Prevention Specialist to safeguard the business against financial fraud and revenue leakage across our markets. You will investigate suspicious activity flagged by our banking partners, monitor for abuse of app functionality (promotions, refunds, cancellations, wallet,...

What You’ll Get Your Hands On Own QA Strategy & Standards Own the design and continuous improvement of Snoonu’s QA frameworks, scorecards, and evaluation standards across all support functions, including the Pakistan-based CS and QA teams. Define what “good” looks like across channels and update standards as policies, products, and customer...

Customer Experience Specialist — Lost & Bad Orders3-5Full-TimeWelcome to Your Next Adventure!We are looking for a Customer Experience Specialist to own and solve two specific problems that directly cost Snoonu orders and revenue:Lost orders — customers who browse, add items to their cart, and never complete checkout, whether due to app friction, bugs, UX...

Snoonu’s Customer Experience Strategy & Operations team is on a mission to create seamless, personalized, and high-impact experiences for customers, riders, and merchants. We use data to design better journeys, identify friction points, and scale operational excellence. We work closely with Product, Support, Engineering, and Growth teams to ensure every...

Full-TimeWelcome to Your Next Adventure!Snoonu is looking for a Revenue Protection & Fraud Prevention Specialist to safeguard the business against financial fraud and revenue leakage across our markets. You will investigate suspicious activity flagged by our banking partners, monitor for abuse of app functionality (promotions, refunds, cancellations, wallet,...

Welcome to Your Next Adventure! Detail-obsessed, data-driven Taxonomist to architect and steward the classification framework that powers our eCommerce platform. You will be the backbone of how millions of products are discovered, surfaced, and recommended to shoppers, working at the intersection of information architecture, AI training data, and customer...

We are looking for a P&C Business Partner – Enablement to partner with some of the functions that enable Snoonu's business to scale, including People & Culture, Finance, Strategy & Revenue. The role combines HQ business partnering responsibilities with Group-level exposure, reflecting the nature of the functions within its portfolio. You will work closely...

🚀 Welcome to Your Next Adventure! Snoonu is looking for a Revenue Protection & Fraud Prevention Specialist to safeguard the business against financial fraud and revenue leakage across our markets. You will investigate suspicious activity flagged by our banking partners, monitor for abuse of app functionality (promotions, refunds, cancellations,...

Welcome to Your Next Adventure!We are looking for a P&C Business Partner – Enablement to partner with some of the functions that enable Snoonu's business to scale, including People & Culture, Finance, Strategy & Revenue.The role combines HQ business partnering responsibilities with Group-level exposure, reflecting the nature of the functions within its...

🚀 Welcome to Your Next Adventure! We Are Looking For a Customer Experience Specialist To Own And Solve Two Specific Problems That Directly Cost Snoonu Orders And Revenue Lost orders — customers who browse, add items to their cart, and never complete checkout, whether due to app friction, bugs, UX gaps, or abandonment. Bad orders — completed orders...

🚀 Welcome to Your Next Adventure! Detail-obsessed, data-driven Taxonomist to architect and steward the classification framework that powers our eCommerce platform. You will be the backbone of how millions of products are discovered, surfaced, and recommended to shoppers, working at the intersection of information architecture, AI training data, and...