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We are seeking a Service Desk Analyst to support incident management and service desk operations within sports venues and event environments. The successful candidate will be responsible for ensuring smooth IT operations, timely incident resolution, and operational reliability during sporting events and day‑to‑day operations. Responsibilities Monitor and...

Job Role: Service Desk Staff Job Description: Provide Service Desk coverage during business hours. Receiving users' incidents and requests via multiple Communication Channels. Logging, categorizing, and prioritizing all tickets in the ITSM tool. Assist Users in resolving Incidents or service requests over the phone or othercommunication channels. Escalating...

Madre Integrated Engineering | Full timeReceive assigned service tickets and coordinate technician dispatch.Track ticket acknowledgements and SLA timelines.Follow up on ageing and pending tickets.Maintain communication with TOC and affected departments during incidents.Support service reporting through the ITSM system.Coordinate access permissions and work...

Madre Integrated Engineering | Full timeReceive assigned service tickets and coordinate technician dispatch.Track ticket acknowledgements and SLA timelines.Follow up on ageing and pending tickets.Maintain communication with TOC and affected departments during incidents.Support service reporting through the ITSM system.Coordinate access permissions and work...

Additional Information Job Number Job Category Rooms & Guest Services Operations Location Doha West Bay, Doha 14435, QatarVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication...

Confidential Company in Doha, Qatar, is seeking a Service Desk Analyst to enhance IT operations in sports venues. The candidate will manage incidents, support users, and ensure smooth IT communication during events. Qualifications include a Bachelor's in IT and 2-4 years in Service Desk or IT Support. Hands-on experience with platforms like ServiceNow is...

Job Title: Managed Service Desk Staff Location: Onsite - Qatar Experience: 3+ yrs Duration: 12 months Minimum Qualifications Education: Bachelor's Degree in Information Technology / Computer Science / Computer Engineering or relevant field. Mandatory Certifications ITIL Foundation Certified (Mandatory) Microsoft 365 Certified (Mandatory) Required...

Arab Solutions in Doha is seeking a Service Desk Staff to provide coverage during business hours, log and categorize tickets, and assist users via phone and chat. You will escalate unresolved issues to L2, maintain knowledge bases and FAQ, and provide regular reports on incidents, service requests, SLAs, and KPIs. Fluency in English and Arabic, ITIL...

Madre Integrated Engineering is seeking a dedicated IT Help Desk professional for a full-time role in Doha. You will handle requests via phone, email, chat, or ticketing system, log and prioritize issues, and provide timely resolution with remote or on-site support.Responsibilities include troubleshooting Windows, Microsoft 365, hardware, printers, and basic...

Madre Integrated Engineering is seeking a capable IT Help Desk professional to provide first-line support for incidents and service requests in Doha. You will log, prioritize, and resolve tickets, escalating when needed, while ensuring SLAs are met.The role requires 2–5 years of service desk experience, strong Windows/365/AD knowledge, basic networking,...

ICT SERVICE DESK AGENT at QatarEnergy in Doha, DAW, QAThis Full time on site position offers great opportunities for career growth.Primary Purpose of the Job:Support the delivery of high-quality customer service, focused technical support, and provide timely and accurate problem resolution to a wide range of complex technical issues, to achieve high level of...

Madre Integrated Engineering | Full timeIT Service Desk & Technical Support ManagerManage and govern Service Desk & Technical Support servicesMonitor SLA performance and service qualityHandle escalations and operational risksPrepare monthly and ad-hoc reportsDrive continuous improvement and process optimizationCoordinate with stakeholders, vendors and...

Madre Integrated Engineering | Full timeReceive incidents and service requests through multiple communication channels, provide first-level assistance, and log, categorize, and prioritize all tickets in the ITSM tool, giving high priority to VIP users.Troubleshoot user issues by phone or other approved channels, escalation unresolved tickets to L2 support...

Madre Integrated Engineering | Full timeIT Service Desk & Technical Support ManagerManage and govern Service Desk & Technical Support servicesMonitor SLA performance and service qualityHandle escalations and operational risksPrepare monthly and ad-hoc reportsDrive continuous improvement and process optimizationCoordinate with stakeholders, vendors and...

Five Rivers Analytics is looking for a Service Desk Administrator to work in Qatar, To join our team of outstanding professionals, apply today!Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by...

QatarEnergy in Doha is seeking an ICT Service Desk Agent to provide high-quality technical support and prompt incident resolution for staff and subsidiaries. This full-time, on-site role focuses on delivering excellent customer service and accurate problem solving to keep business systems running smoothly.The ideal candidate has at least 5 years in service...

Madre Integrated Engineering is seeking an IT Service Desk & Technical Support Manager in Doha. You will lead the Service Desk and Technical Support functions, ensuring governance, SLA compliance and high-quality service delivery.Responsibilities include managing teams, coordinating with stakeholders and vendors, and driving process improvements. The role...

Experience in Doha, Qatar is seeking a Service Delivery Specialist with 8-10 years of ITSM experience. You will lead the delivery of IT support services to business users, ensuring SLAs are met and service improvements are driven across the department.The role requires ITIL Foundation certification, strong stakeholder and vendor management capabilities, and...

Madre Integrated Engineering is seeking a full-time Helpdesk/Service Desk professional to handle incidents and requests across channels, log and prioritize tickets, and provide first-line support. The role requires 3+ years of experience and ITIL and MS 365 certifications, with fluent Arabic and English communication.You will troubleshoot, escalate to L2...

The St. Regis Doha is seeking a Butler Service Desk associate to join its Front Office team. This role focuses on delivering bespoke service and maintaining the St. Regis standard of timeless glamour with modern sensibility.You will answer guest requests via telephone, email, chat and in person, coordinate wake-up calls, relay messages, and guide guests to...