عمليات بحث ذات صلة

Madre Integrated Engineering | Full timeReceive assigned service tickets and coordinate technician dispatch.Track ticket acknowledgements and SLA timelines.Follow up on ageing and pending tickets.Maintain communication with TOC and affected departments during incidents.Support service reporting through the ITSM system.Coordinate access permissions and work...

Madre Integrated Engineering is seeking a dedicated IT Help Desk professional for a full-time role in Doha. You will handle requests via phone, email, chat, or ticketing system, log and prioritize issues, and provide timely resolution with remote or on-site support.Responsibilities include troubleshooting Windows, Microsoft 365, hardware, printers, and basic...

Arab Solutions in Doha is seeking a Service Desk Staff to provide coverage during business hours, log and categorize tickets, and assist users via phone and chat.You will escalate unresolved issues to L2, maintain knowledge bases and FAQ, and provide regular reports on incidents, service requests, SLAs, and KPIs. Fluency in English and Arabic, ITIL...

We are seeking a Service Desk Analyst to support incident management and service desk operations within sports venues and event environments. The successful candidate will be responsible for ensuring smooth IT operations, timely incident resolution, and operational reliability during sporting events and day‑to‑day operations.ResponsibilitiesMonitor and...

Five Rivers Analytics is looking for a Service Desk Administrator to work in Qatar, To join our team of outstanding professionals, apply today!Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by...

Madre Integrated Engineering | Full time IT Helpdesk Personnel / Service Desk Engineer Log, prioritize and resolve IT incidents and requests within agreed SLAs. Install, configure and troubleshoot desktops, laptops, printers and peripherals. Support Microsoft 365, user accounts, MFA, VPN and remote access. Troubleshoot basic LAN, Wi‑Fi, DNS and DHCP...

Job Role: Service Desk Staff Job Description: Provide Service Desk coverage during business hours. Receiving users' incidents and requests via multiple Communication Channels. Logging, categorizing, and prioritizing all tickets in the ITSM tool. Assist Users in resolving Incidents or service requests over the phone or othercommunication channels. ...

Madre Integrated Engineering Full time IT Helpdesk Personnel / Service Desk Engineer Log, prioritize and resolve IT incidents and requests within agreed SLAs. Install, configure and troubleshoot desktops, laptops, printers and peripherals. Support Microsoft 365, user accounts, MFA, VPN and remote access. Troubleshoot basic LAN, Wi Fi, DNS and DHCP...

Madre Integrated Engineering | Full time IT Helpdesk Personnel / Service Desk Engineer Log, prioritize and resolve IT incidents and requests within agreed SLAs. Install, configure and troubleshoot desktops, laptops, printers and peripherals. Support Microsoft 365, user accounts, MFA, VPN and remote access. Troubleshoot basic LAN, Wi‑Fi, DNS and DHCP...

Confidential Company in Doha, Qatar, is seeking a Service Desk Analyst to enhance IT operations in sports venues. The candidate will manage incidents, support users, and ensure smooth IT communication during events.Qualifications include a Bachelor's in IT and 2-4 years in Service Desk or IT Support. Hands-on experience with platforms like ServiceNow is...

Job Title: Managed Service Desk Staff Location: Onsite - Qatar Experience: 3+ yrs Duration: 12 months Minimum Qualifications Education: Bachelor's Degree in Information Technology / Computer Science / Computer Engineering or relevant field. Mandatory Certifications ITIL Foundation Certified (Mandatory) Microsoft 365 Certified (Mandatory) Required...

Madre Integrated Engineering Full time IT Helpdesk Personnel / Service Desk Engineer Log, prioritize and resolve IT incidents and requests within agreed SLAs. Install, configure and troubleshoot desktops, laptops, printers and peripherals. Support Microsoft 365, user accounts, MFA, VPN and remote access. Troubleshoot basic LAN, Wi Fi, DNS and DHCP...

The University of Doha for Science and Technology (UDST) invites applications for an IT Service Desk Manager to oversee its IT service desk operations, ensure timely responses, and monitor service levels. The role requires clear communication with campus stakeholders and a focus on user satisfaction.Responsibilities include incident resolution, user...

Madre Integrated Engineering | Full timeReceive assigned service tickets and coordinate technician dispatch.Track ticket acknowledgements and SLA timelines.Follow up on ageing and pending tickets.Maintain communication with TOC and affected departments during incidents.Support service reporting through the ITSM system.Coordinate access permissions and work...

Madre Integrated Engineering is seeking an IT Helpdesk Personnel / Service Desk Engineer to join our team in Doha. The role covers incident logging, resolution within SLAs, and hands-on support for desktops, laptops, printers, and peripherals. You will assist with Microsoft 365, MFA, VPN, and remote access, and troubleshoot basic network issues with a focus...

Job Role: Service Desk Staff Job Description: Provide Service Desk coverage during business hours. Receiving users' incidents and requests via multiple Communication Channels. Logging, categorizing, and prioritizing all tickets in the ITSM tool. Assist Users in resolving Incidents or service requests over the phone or othercommunication channels. Escalating...

Madre Integrated Engineering is seeking an IT Helpdesk Personnel / Service Desk Engineer to join our team in Doha. The role covers incident logging, resolution within SLAs, and hands-on support for desktops, laptops, printers, and peripherals.You will assist with Microsoft 365, MFA, VPN, and remote access, and troubleshoot basic network issues with a focus...

Madre Integrated Engineering | Full timeProvide first-line IT support for incidents and service requests.Log, prioritize, troubleshoot, resolve, and escalate tickets within SLA timelines.Support users with hardware, software, Microsoft 365, and basic network issues.Maintain clear ticket updates and communicate resolution status to users.Escalate complex...

Madre Integrated Engineering | Full timeReceive incidents and service requests through multiple communication channels, provide first-level assistance, and log, categorize, and prioritize all tickets in the ITSM tool, giving high priority to VIP users.Troubleshoot user issues by phone or other approved channels, escalation unresolved tickets to L2 support...

Madre Integrated Engineering | Full timeIT Service Desk & Technical Support ManagerManage and govern Service Desk & Technical Support servicesMonitor SLA performance and service qualityHandle escalations and operational risksPrepare monthly and ad-hoc reportsDrive continuous improvement and process optimizationCoordinate with stakeholders, vendors and...