software helpdesk

**Key Responsibilities** The day-to-day duties typically include: - **Issue Triage**: Logging, categorizing, and prioritizing all incoming support requests in a ticketing system (e.g., Jira, ServiceNow, Zendesk). - **Escalation**: Routing unresolved issues to the appropriate second - or third-level support teams (e.g., network engineers, system...

Job Title: Helpdesk Team LeadDepartment: Information TechnologyLocation: Doha, QatarEmployment Type: Full-timeJob Summary:The Helpdesk Team Lead will supervise the daily operations of the IT Helpdesk, ensuring the delivery of high-quality technical support services across Qatar. This role is responsible for leading the helpdesk team, managing support...

**Job Title: IT Helpdesk Coordinator** **Responsibilities**: 1. ITSM Ticketing Management: - Monitor and manage incoming IT service requests and incidents through the ITSM ticketing system. - Prioritize and assign tickets to appropriate teams or individuals. - Ensure timely resolution and follow-up on open tickets. 2. ITSM Tool Experience: - Utilize ITSM...

Diploma or equivalent 3+ years’ experience in a CCC or Helpdesk operation in a similar role in the GCC region. Strong CAEMS/CAFM operational knowledge including mobile Experience in a wide range of software packages including Microsoft Office. Good understanding and knowledge of FM services. Good analytical skills and presentation skills. Good...

We are looking to hire a dynamic CAFM Helpdesk Coordinator (Arabic bilingual Women) preferred to join our respected organization. - The CAFM Helpdesk Coordinator shall be of a supervisory level or above and shall meet the following criteria: - Experience in a wide range of software packages including Microsoft Office - Good understanding and knowledge of...

The Helpdesk Agent (Call Center Agent) will serve as the first point of contact for users requiring IT support through phone, email, live chat, and ticketing channels. The role involves diagnosing and resolving technical issues, logging incidents and service requests accurately, providing remote troubleshooting support, and escalating unresolved problems to...

Job Responsibilities Serve as liaison between customers and relevant internal technical team to resolve issues. Provides tier 1 support to customers which includes telephonic & remote support using company approved remote support tool. Answer all incoming telephone calls, take a message, follow-up, and return calls. Follow up customer’s calls where...

**Job Description** We are** currently looking** IT Helpdesk Support Engineer**our **Qatar** operations. **Required Skills and Qualifications** - Bachelor’s degree in Computer Science, or a related field - Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure - Minimum 2 year of hands-on experience Microsoft Client and server...

Job Responsibilities Serve as liaison between customers and relevant internal technical team to resolve issues. Provides tier 1 support to customers which includes telephonic & remote support using company approved remote support tool. Answer all incoming telephone calls, take a message, follow‑up, and return calls. Follow up customer’s calls where...

Job Responsibilities Serve as liaison between customers and relevant internal technical team to resolve issues. Provides tier 1 support to customers which includes telephonic & remote support using company approved remote support tool. Answer all incoming telephone calls, take a message, follow-up, and return calls. Follow up customer’s calls where...

Company Overview: At Chimera Solutions, we are a leading provider of cutting-edge POS software and innovative technology solutions for the Retail, Hospitality, and Healthcare sectors. With over 20 years of industry experience, we pride ourselves on delivering high-quality products and exceptional services that drive digital transformation. Join our team and...

Helpdesk / Desktop Support Engineer Job Summary Provide desktop support, troubleshoot end-user issues, maintain workstations, and deliver hardware and software support while ensuring timely incident resolution. Key Responsibilities • Desktop support for end users. • Troubleshoot hardware, software, printer, and basic network issues. • Install,...

**Job Summary**: The Helpdesk Operator is responsible for providing first-line technical support to end-users by responding to inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a customer-centric attitude, and the ability to troubleshoot a variety of technical problems. **Key...

Art Dasa is looking for a reliable and tech-savvy IT Support Specialist to ensure smooth day-to-day technology operations across the organization. This is a great opportunity for someone who enjoys solving technical issues, supporting users, and working with systems that keep business operations running efficiently. If you are passionate about technology,...

Madre Integrated Engineering is seeking an On-Site IT Support Engineer to provide hands-on technical support for users at the assigned location. You will troubleshoot hardware, software, network, and peripherals, install and configure devices, and perform system imaging and upgrades.You will manage IT assets throughout their lifecycle, update tickets with...

Job Summary The IT Support Specialist is responsible for providing frontline technical support to end users and ensuring the smooth operation of IT systems, devices, and support services. The role includes troubleshooting hardware and software issues, managing user accounts and access, supporting network connectivity, and maintaining accurate IT asset...

**Section**: The Diplomatic Club **Department**: IT **Qualification**: Diploma/ Bachelors Degree in Computer Engineering/ IT/ related. Cisco & Microsoft Certified **Experience**: 2-4 Years experience as a IT Personnel in related industry. Experience in the specifications for printing-related matters **Skills**: - Job Specific Competencies:_ - _System...

Overview University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university...

Madre Integrated Engineering is seeking an On-Site IT Support Engineer to deliver hands-on technical support to users at the assigned location in Doha. The role covers hardware, software, network issues, device imaging, upgrades, and keeping IT equipment operational.You will manage IT assets through their lifecycle, update tickets with detailed technical...

We are looking for a skilled IT Support Specialist (L1) to join our IT support team and ensure smooth day-to-day IT operations and user support. Key Responsibilities Respond to and resolve L1 IT incidents (hardware, software, basic network, account access) Log all tickets in the IT ticketing system (integration with Symphony per CL-03, CL-04, and...