software helpdesk

**Key Responsibilities** The day-to-day duties typically include: - **Issue Triage**: Logging, categorizing, and prioritizing all incoming support requests in a ticketing system (e.g., Jira, ServiceNow, Zendesk). - **Escalation**: Routing unresolved issues to the appropriate second - or third-level support teams (e.g., network engineers, system...

Job Title: Helpdesk Team LeadDepartment: Information TechnologyLocation: Doha, QatarEmployment Type: Full-timeJob Summary:The Helpdesk Team Lead will supervise the daily operations of the IT Helpdesk, ensuring the delivery of high-quality technical support services across Qatar. This role is responsible for leading the helpdesk team, managing support...

The Helpdesk Agent (Call Center Agent) will serve as the first point of contact for users requiring IT support through phone, email, live chat, and ticketing channels. The role involves diagnosing and resolving technical issues, logging incidents and service requests accurately, providing remote troubleshooting support, and escalating unresolved problems to...

**Job Title: Helpdesk Technician** **Department:** Information Technology (IT) **Reports To:** IT Support Manager / Helpdesk Lead **Employment Type:** Full-Time / Part-time **Job Summary** We are looking for a customer-focused **Helpdesk Technician** to provide technical assistance and support to our employees (or clients). You will be the first point...

Art Dasa is looking for a reliable and tech-savvy IT Support Specialist to ensure smooth day-to-day technology operations across the organization. This is a great opportunity for someone who enjoys solving technical issues, supporting users, and working with systems that keep business operations running efficiently. If you are passionate about technology,...

Overview University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university...

We are looking for a skilled IT Support Specialist (L1) to join our IT support team and ensure smooth day-to-day IT operations and user support. Key Responsibilities Respond to and resolve L1 IT incidents (hardware, software, basic network, account access) Log all tickets in the IT ticketing system (integration with Symphony per CL-03, CL-04, and...

Job Summary The IT Support Specialist is responsible for providing frontline technical support to end users and ensuring the smooth operation of IT systems, devices, and support services. The role includes troubleshooting hardware and software issues, managing user accounts and access, supporting network connectivity, and maintaining accurate IT asset...

Build Your IT Career with a Growing Technology Team Are you passionate about technology and helping people solve technical challenges? Join Byte In Motion as an IT Support Specialist and play a key role in ensuring smooth day-to-day IT operations. This is an excellent opportunity for a motivated professional who enjoys troubleshooting, working with modern...

The On-Site IT Support Engineer will be responsible for providing hands-on technical support to users at the assigned location. The role includes troubleshooting hardware, software, network, and peripheral issues; installing and configuring devices; performing system imaging and upgrades; and ensuring IT equipment remains operational and properly...

We’re hiring at our location in IT Support Specialist (L1) We are looking for a skilled IT Support Specialist (L1) to join our IT support team and ensure smooth day-to-day IT operations and user support.Key Responsibilities·    Respond to and resolve L1 IT incidents (hardware, software, basic network, account access)·    Log all tickets in the IT...

Overview University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates....

Company DescriptionVAM SYSTEMSis a Business Consulting, IT Solutions and Servicescompany with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India. . We offers a comprehensive list of services in the field of IT infrastructure management, Cloud services, IT Consulting Services, Banking, Management Resources, Information Technology...

Company DescriptionVAM SYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India. . We offers a comprehensive list of services in the field of IT infrastructure management, Cloud services, IT Consulting Services, Banking, Management Resources, Information Technology...

**Company Description** Mannai Energy, formerly known as ENGIE Cofely Mannai, delivers bespoke sustainable energy and infrastructure management solutions for properties, industries, and campuses committed to carbon-neutral transition. As part of Mannai Corporation QPSC, the company combines global expertise with local insight to provide efficient,...

**IT Support Specialist - Uteek Solutions (Qatar)** A great opportunity for a tech-savvy and solution-driven IT Support professional to join a growing and fast-paced technology environment in Qatar. This role is ideal for someone who enjoys troubleshooting, solving technical issues, and supporting users to keep systems running smoothly and efficiently. If...

IT Administrator **Location**: Doha, Qatar **Employment Type**: Full-Time Key Responsibilities - Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment. - Administer Windows Server environments, Active Directory, Group Policies, DNS, DHCP, and file sharing services. - Manage Microsoft 365, Outlook, Teams,...

About the jobJoin the Team at ABYAT - Your Gateway to Retail Excellence!About usAre you ready to be part of the largest retail store in the Middle East? ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to...

At **Matnis**, we believe that behind every smooth operation is an incredible tech foundation. We are a dynamic, forward-thinking team dedicated to excellence, and we know that we can only move as fast as our technology allows. As we continue to grow our presence in Doha, we are looking for a brilliant **IT Support Specialist** who can bridge the gap between...

**Job Title**: IT Support Specialist **Reports To**: IT Manager **Job Summary**: We are looking for a knowledgeable and customer-focused IT Support Specialist to join our team. You will be responsible for providing technical assistance and support related to computer systems, hardware, and software. Your primary goal is to ensure that our employees have...