itil

Exp: 4+ Years Notice Period: 30 days max **2. Able to work in a shifts to provide round the clock support when required as per shift** **3. Well versed with ITIL processes such as Incident, Problem, Change management** **4. Preferred to have experience in analyzing logs such as ELK and experienced** **5. Should be able to have a basic functional...

A leading engineering firm in Doha, Qatar, is searching for a full-time Software Engineer. Responsibilities include managing service requests, troubleshooting incidents, and administering user accounts. Candidates must possess a Bachelor's degree in Computer Science or Engineering, with at least 5 years of software engineering experience. Proficiency in...

A leading automotive solutions provider seeks a Business Solution Analyst to drive technical design and support for ERP, CRM, and other applications. Key responsibilities include managing ITIL-aligned service activities, liaising with software suppliers, and overseeing the integration of critical systems. The ideal candidate will possess a Bachelor's degree...

A leading automotive solutions provider seeks a Business Solution Analyst to drive technical design and support for ERP, CRM, and other applications. Key responsibilities include managing ITIL-aligned service activities, liaising with software suppliers, and overseeing the integration of critical systems. The ideal candidate will possess a Bachelor's degree...

A leading IT services company in Doha is seeking an experienced Service Operations Manager to optimize IT service operations for enterprise clients. You will be responsible for ensuring high availability and reliability of services, managing daily operations, and leading support teams. The ideal candidate has over 5 years of IT Service Operations experience,...

Educational Qualification Bachelors degree in Engineering / Computer Science or related fieldsITIL 3 foundation certificationITIL 3 Practitioner certification ITIL 3 Intermediate certificationsITIL 4 foundation certification Required Professional Qualifications/Skills 10 years of experience with Capacity managementAbility to use ITSM tools BMC-Remedy and...

Job descriptionITSM Consultant – Capacity ManagementSkillsRequirements▪ Bachelor’s degree in Engineering/ Computer Science or related fields▪ ITIL 3 Foundation certification, ITIL 3 Practitioner certification, ITIL 3 Intermediate certification, ITIL 4 foundation certification▪ 10 years of experience with capacity management▪ Ability to use ITSM...

Job Purpose: Assess and update CM process according to the new ITSM streamline process Establishing the CM process links (Input/Output) with Project management process Manage change request for small projects according to the PMO agreed timeline Establishing the CM process links (Input/Output) with the new Realis Management process Revise and update...

Saher Management is hiring for "Operations Architect". Job Title: Operations Architect Location: Doha, Qatar Summary Operations Architect Define and govern end-to-end operations architecture for cloud-native, multi-vendor platforms Ensure solutions are production-ready, scalable, secure, and highly available Establish observability frameworks (metrics,...

Location- Doha, Qatar- Experience- 10- Job Type- Outsourcing**Job Description**: **Job Summary**: - Assess the current process/procedure to identify improvement opportunities. - Assess, produce, and maintain an appropriate Capacity Plan, which reflects IT and business current and future needs. - Review and understand the business and IT demands against the...

Location- Doha, Qatar- Experience- 10- Job Type- Outsourcing**Job Description**: **Position** **ITSM Consultant**- C**apacity**M**anagement** **Job Purpose**: Assess the current process/procedure to identify improvement opportunities. Assess, produce, and maintain an appropriate Capacity Plan, which reflects IT and business current and future...

ResponsibilitiesReview the RM process procedure draft and identified improvementsEstablish RM team to validate and test the process scope and activitiesRun Pilot for Release management processEstablishing the RM process links (Input/Output) with Project management processRevise and update Release predefined tasksResolving any cross-functional (departmental)...

We are hiring IT Consultant to work under our reputed client in Qatar. **Minimum Requirements**: - Degree in computer science, information systems or related field - TOGAF/ ITIL Certification preferred - Analyzing a company's IT system and infrastructure - Diagnosing IT system problems, inefficiencies and weaknesses - Locally available with valid...

**Key Responsibilities:** - Design, implement, and troubleshoot LAN/WAN networks, ensuring high availability and performance. - Manage secure connectivity across VPNs, firewalls, proxies, and wireless infrastructure. - Configure and maintain network security devices such as Fortinet, Palo Alto, and F5. - Oversee cloud networking across Azure and GCP,...

Required Skills & Qualifications5–7 years of experience in ITSM and ITAM implementationsMandatory hands-on experience with SymphonyAI ITAM and IAMStrong understanding of ITIL processesExperience in asset discovery tools and CMDB managementKnowledge of integrations using APIs, web services, or middlewareStrong analytical and problem-solving...

Location- Doha, Qatar- Experience- 3-6- Job Type- Recruitment**Job Description**: **Job Title**:Service Desk Operator** **Description** **Help Desk Operations** - Establish a continuous contact with the users across all subsidiarie to ensure providence of IT Support & friendly use at all times. - Identify end-user and customer requirements on technical...

ResponsibilitiesReview the RM process procedure draft and identified improvementsEstablish RM team to validate and test the process scope and activitiesRun Pilot for Release management processEstablishing the RM process links (Input/Output) with Project management processRevise and update Release predefined tasksResolving any cross-functional (departmental)...

CALL CENTER AGENT (ITIL certification) Female, Arabic speaker EXP 2-3

Support implementation, service delivery, and systems operations for SAP and Microsoft applications. Bachelor’s in IT/CS; 2–4 years in app support; knowledge of SAP and Microsoft systems operations. ITIL Foundation, Microsoft Certified: Fundamentals (e.g., MS -900).

**IT Support Supervisor** **Hours of Service**: - The service includes up to 6 days of on-site support per week, with in 48 hours on-site. - Off-site support will be provided as needed, based on client’s requirements. - Additionally, on-call support will be available during nights and weekends, depending on work demands. **Required Competencies**: -...