itil

QNB Group in Doha is seeking an experienced IT Service Management professional to oversee the ITSM program within the Group Information Technology Division. The role ensures compliance with ITSM rules, policies and procedures, and that organizational behavior meets the bank's Standards of Conduct.The candidate will manage policy development, governance...

Zero One Solutions seeks an experienced Lead Service Management professional in Qatar for an 8-month contract. You will own ITIL/ITSM processes, service integration architecture, and governance, using SMAX, UCMDB, and Universal Discovery to drive enterprise IT service delivery.You will prepare executive-level reports, design architectures with Microsoft...

Zero One Solutions in Qatar is seeking an experienced L2 IT Application Support Specialist with 8+ years in IT and 4–5+ years in enterprise application support. You will own second-line incident triage, service request fulfillment, monitoring, and release verification in a fast-paced consulting environment.The role requires ITIL/ITSM mastery, hands-on...

Experience in Doha, Qatar seeks a senior Change Management professional to lead the governance of the technology change lifecycle and align changes with business objectives.The role requires a Bachelor's in IT/CS, a minimum of 5 years in ICT/change management, strong ITSM/Change Mgmt knowledge, governance experience, and fluency in Arabic and English....

Experience in Doha, Qatar is seeking a Service Delivery Specialist with 8-10 years of ITSM experience. You will lead the delivery of IT support services to business users, ensuring SLAs are met and service improvements are driven across the department.The role requires ITIL Foundation certification, strong stakeholder and vendor management capabilities, and...

Educational Qualification Bachelors degree in Engineering / Computer Science or related fieldsITIL 3 foundation certificationITIL 3 Practitioner certification ITIL 3 Intermediate certificationsITIL 4 foundation certification Required Professional Qualifications/Skills 10 years of experience with Capacity managementAbility to use ITSM tools BMC-Remedy and...

Job Purpose: Assess and update CM process according to the new ITSM streamline process Establishing the CM process links (Input/Output) with Project management process Manage change request for small projects according to the PMO agreed timeline Establishing the CM process links (Input/Output) with the new Realis Management process Revise and update...

Job Role: Field Support Staff Job Description • Management, maintenance and support of end users' assets, including current hardware and software, or that which will be added during the contract period. • Software installation: Office installation, Operating system installation, Build standard images, Other Program installation. • Hardware...

We are seeking an experienced Network & Security Administrator / Engineer to manage, maintain, and secure our enterprise network infrastructure. This role focuses on core routing and switching across next-generation firewalls, high-availability load balancing, web application security, and specialized security systems. Responsibilities Configure, deploy,...

Madre Integrated Engineering | Full timeResponsible for overall accountability for the contract, including service delivery, SLA and KPI performance, resourcing, commercial performance, governance, major-incident escalation, OEM management, risk management, and transition activities. Acts as the primary interface between the service provider and...

Position Summary: Zero One Solutions is seeking an experienced, highly technical, and accomplished L2 IT Application Support Specialist with 8+ years of total IT experience and 4 to 5+ years of dedicated enterprise application support background to join our client engagement team on an 8-month contract basis in Qatar (candidates must be currently available...

Position Summary:Zero One Solutions is seeking an experienced, highly technical, and accomplished Lead Service Management professional with 13+ years of IT service management experience to join our client engagement team on an 8-month contract basis in Qatar (candidates must be currently available in Qatar). In this specialized ITSM leadership and service...

JOB DESCRIPTION The Service Desk & IT Support Delivery Unit (SDU) Leader is accountable for the end-to-end delivery, operational performance, and commercial health of the Managed Service Desk Delivery Unit within the IT Managed Services Business Unit. The role owns three interlocked service lines — IT Support (onsite/remote end-user services), Service Desk...

Industry Information Technology and ServicesJob Role: Service Delivery SpecialistExperience: 8-10 yearsLocation: Qatar (Onsite)Duration: 1 yearKey ResponsibilitiesService Delivery Management: Lead and manage the delivery of IT support services to business users. Ensure service quality, user satisfaction, and operational efficiency. Develop and implement...

Support implementation, service delivery, and systems operations for SAP and Microsoft applications. Bachelor’s in IT/CS; 2–4 years in app support; knowledge of SAP and Microsoft systems operations. ITIL Foundation, Microsoft Certified: Fundamentals (e.g., MS-900).

Manage the complete IT change-management process.Receive, record and categorize Requests for Change.Conduct change impact and risk assessments using CMDB information.Determine the appropriate level of technical and management scrutiny.Chair weekly Change Advisory Board meetings.Convene Emergency CAB meetings when required.Maintain the Forward Schedule of...

Incident Management Analyst (IT Service Desk & Enterprise Support Operations) | Q-Soft | Qatar Recruiting Company: Q-Soft Job Location: Qatar Job Type: Full-Time Additional Information Large Enterprise Environment Venue & Events Operations Support 24/7 Rotational Shift Environment Minimum 5 Years of IT Experience Required ITIL Foundation Certification...

Job Description Experienced professional responsible for the managing End-to-End Service management team activities as well as assessing the commercial impact of service interface changes Ensuring contributions to Post Incident Reviews are provided for major incidents and are fully documented within the Problem management system and that root cause and any...

Madre Integrated Engineering is seeking a Senior Network Engineer to provide advanced diagnostics across system, application, and infrastructure levels in a fast-paced environment.The role requires 7+ years of senior network engineering experience with Aruba or Cisco certifications and ITIL Foundation. You will lead troubleshooting, firmware strategy, and...

Vodafone is seeking an experienced End-to-End Service Management professional to lead and coordinate the service management team and assess commercial impacts of interface changes. You will ensure post-incident reviews are documented and used to drive root cause analysis and remedial actions.The role requires strong ITIL knowledge and ability to lead...