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Arab Solutions in Qatar is seeking a Service Delivery Specialist to lead IT support service delivery for business users onsite. The role emphasizes SLA/KPI governance, service desk supervision, and ongoing service improvements in a 1-year engagement.The candidate should have 8–10 years of experience, ITIL Foundation, and proven ability to manage...

Educational Qualification Bachelors degree in Engineering / Computer Science or related fieldsITIL 3 foundation certificationITIL 3 Practitioner certification ITIL 3 Intermediate certificationsITIL 4 foundation certification Required Professional Qualifications/Skills 10 years of experience with Capacity managementAbility to use ITSM tools BMC-Remedy and...

Job Purpose: Assess and update CM process according to the new ITSM streamline process Establishing the CM process links (Input/Output) with Project management process Manage change request for small projects according to the PMO agreed timeline Establishing the CM process links (Input/Output) with the new Realis Management process Revise and update...

Job Role: Service Delivery Specialist Experience: 8-10 years Location: Qatar (Onsite) Duration: 1 year Key Responsibilities:   Service Delivery Management: •Lead and manage the delivery of IT support services to business users.   •Ensure service quality, user satisfaction, and operational efficiency.   •Develop and implement service improvement...

Job Description – Service Desk Analyst (SDA) Role: Service Desk Analyst Responsibilities Provide first-level IT support to users via phone, email, or chat. Log, track, and resolve IT incidents and service requests. Troubleshoot hardware, software, and network issues. Escalate complex issues to the appropriate support team. Follow ITIL processes for...

Madre Integrated Engineering | Full timeResponsible for overall accountability for the contract, including service delivery, SLA and KPI performance, resourcing, commercial performance, governance, major-incident escalation, OEM management, risk management, and transition activities. Acts as the primary interface between the service provider and...

**Job Title**: Senior Infrastructure Engineer **Location**: Doha, Qatar **Duration**: Until March 2029 **Work Type**: Onsite We are hiring a **Senior Infrastructure Engineer** with strong expertise in: - Windows Server Administration - SCCM & Patch Management - Infrastructure as Code (IaC) - Hyper-V Virtualization - Azure & On-Premise Infrastructure...

Support implementation, service delivery, and systems operations for SAP and Microsoft applications. Bachelor’s in IT/CS; 2–4 years in app support; knowledge of SAP and Microsoft systems operations. ITIL Foundation, Microsoft Certified: Fundamentals (e.g., MS-900).

Responsible for managing day-to-day service operations, shift-based delivery, SLA and KPI performance, reporting, rostering, the shared 24x7 operations pool, incident management, problem management, change coordination, and continuous improvement.RequirementsBachelor's Degree or Diploma in IT, Engineering, or related field.Minimum 8 years of experience in IT...

We are looking for an IT Help Desk Officer to provide first-line technical support to bank employees and ensure timely resolution of IT incidents and service requests within agreed SLAs. Key Responsibilities Provide L1/L2 support for desktop, laptop, printer, Windows, Microsoft 365, email, VPN, and basic network issues. Troubleshoot hardware, software,...

A leading investment organization in Doha is seeking an IT Operations Specialist to enhance system and business performance. The role focuses on monitoring systems, troubleshooting issues, and maintaining operational standards, requiring 4 years of experience with software and information systems and knowledge of financial systems. Candidates should be...

Incident Management Analyst (IT Service Desk & Enterprise Support Operations) | Q-Soft | QatarRecruiting Company: Q-SoftJob Location: QatarJob Type: Full-TimeAdditional InformationLarge Enterprise EnvironmentVenue & Events Operations Support24/7 Rotational Shift EnvironmentMinimum 5 Years of IT Experience RequiredITIL Foundation Certification...

Manage the complete IT change-management process.Receive, record and categorize Requests for Change.Conduct change impact and risk assessments using CMDB information.Determine the appropriate level of technical and management scrutiny.Chair weekly Change Advisory Board meetings.Convene Emergency CAB meetings when required.Maintain the Forward Schedule of...

The University of Doha Science and Technology (UDST) is seeking an IT ERP specialist to configure, maintain and troubleshoot Campus Solutions/HCM/Finance modules within UDST ERP systems.You will conduct requirements analysis, design and implement data processing solutions, ensure ITIL-aligned processes, manage access and security, and collaborate with...

University of Doha for Science and Technology (UDST) in Doha, Qatar, seeks an experienced IT professional to configure, maintain and troubleshoot ERP modules (Campus Solutions/HCM/Finance) in alignment with UDST policies.Requirements include a Bachelor’s degree in IT or related field and a minimum of five years in IT, with fluency in English; Arabic is...

Madre Integrated Engineering is seeking a Senior Network Engineer to provide advanced diagnostics across system, application, and infrastructure levels in a fast-paced environment.The role requires 7+ years of senior network engineering experience with Aruba or Cisco certifications and ITIL Foundation. You will lead troubleshooting, firmware strategy, and...

About the job ITSM Consultant - CM (2023) Overview Job Purpose: Assess and update CM process according to the new ITSM streamline process. Establishing the CM process links (Input/Output) with Project management process. Manage change request for small projects according to the PMO agreed timeline. Establishing the CM process links (Input/Output) with the...

VAM Systems in Qatar seeks an Enterprise Infrastructure Architect to lead the design and governance of the IT infrastructure, aligning initiatives with the bank''s strategy and delivering scalable, reliable solutions.The role requires leadership, strong communication in English and Arabic, and a proven track record in architecture design, security, and...

Confidential in Doha is seeking a seasoned IT Service Desk analyst to be the first point of contact for end-users, handling requests across phone, email, live chat, and chatbot, and ensuring timely resolution.The role requires a minimum of 5 years in IT service desk, ITIL certification, experience with ITSM platforms, and the ability to work rotating 24x7...

Madre Integrated Engineering in Qatar is seeking a full‑time network engineer to perform advanced diagnostics at system, application, and infrastructure levels. You will conduct root‑cause analysis for major incidents and own permanent fixes, while coordinating upgrades and maintenance.The role requires Aruba (ACMA/ACSA) or Cisco (CCNA) credentials and...