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Arab Solutions in Qatar is seeking a Service Delivery Specialist to lead IT support service delivery for business users onsite. The role emphasizes SLA/KPI governance, service desk supervision, and ongoing service improvements in a 1-year engagement.The candidate should have 8–10 years of experience, ITIL Foundation, and proven ability to manage...

Educational Qualification Bachelors degree in Engineering / Computer Science or related fieldsITIL 3 foundation certificationITIL 3 Practitioner certification ITIL 3 Intermediate certificationsITIL 4 foundation certification Required Professional Qualifications/Skills 10 years of experience with Capacity managementAbility to use ITSM tools BMC-Remedy and...

Job Purpose: Assess and update CM process according to the new ITSM streamline process Establishing the CM process links (Input/Output) with Project management process Manage change request for small projects according to the PMO agreed timeline Establishing the CM process links (Input/Output) with the new Realis Management process Revise and update...

Job Role: Service Delivery Specialist Experience: 8-10 years Location: Qatar (Onsite) Duration: 1 year Key Responsibilities:   Service Delivery Management: •Lead and manage the delivery of IT support services to business users.   •Ensure service quality, user satisfaction, and operational efficiency.   •Develop and implement service improvement...

About the job ITSM Consultant - CM (2023) Overview Job Purpose: Assess and update CM process according to the new ITSM streamline process. Establishing the CM process links (Input/Output) with Project management process. Manage change request for small projects according to the PMO agreed timeline. Establishing the CM process links (Input/Output) with the...

JOB DESCRIPTION The Service Desk & IT Support Delivery Unit (SDU) Leader is accountable for the end-to-end delivery, operational performance, and commercial health of the Managed Service Desk Delivery Unit within the IT Managed Services Business Unit. The role owns three interlocked service lines—IT Support (onsite/remote end-user services), Service Desk...

Madre Integrated Engineering | Full timeResponsible for overall accountability for the contract, including service delivery, SLA and KPI performance, resourcing, commercial performance, governance, major-incident escalation, OEM management, risk management, and transition activities. Acts as the primary interface between the service provider and...

Responsible for managing day-to-day service operations, shift-based delivery, SLA and KPI performance, reporting, rostering, the shared 24x7 operations pool, incident management, problem management, change coordination, and continuous improvement.RequirementsBachelor's Degree or Diploma in IT, Engineering, or related field.Minimum 8 years of experience in IT...

Industry Information Technology and Services Job Description Position Title: ITSM Administrator (ManageEngine) Location: Doha, Qatar Experience: 6 7 Years Employment Type: Full-Time Job Summary We are seeking a skilled ITSM Administrator with hands-on experience in ManageEngine ITSM solutions, primarily ServiceDesk Plus. The role is responsible for...

Role OverviewExperience Required5 8 yearsCore FocusEnterprise applications network infrastructure and general IT operationsKey ResponsibilitiesIT Infrastructure NetworksSupport monitor and maintain servers network systems and application performanceApp Support Provide operational support for Oracle applications and Google Workspace GCPMaintenance Upgrades...

Support implementation, service delivery, and systems operations for SAP and Microsoft applications. Bachelor’s in IT/CS; 2–4 years in app support; knowledge of SAP and Microsoft systems operations. ITIL Foundation, Microsoft Certified: Fundamentals (e.g., MS-900).

Job Description – Service Desk Analyst (SDA) Role: Service Desk Analyst Responsibilities Provide first-level IT support to users via phone, email, or chat. Log, track, and resolve IT incidents and service requests. Troubleshoot hardware, software, and network issues. Escalate complex issues to the appropriate support team. Follow ITIL processes for...

Position OverviewWe seek an experienced IT Service and Asset Management (ITSM/ITAM) Solutions Consultant to lead the design, implementation, and optimisation of ITSM and ITAM solutions. In this role you will leverage your expertise in platforms such as Ivanti Service Manager to architect comprehensive solutions that streamline IT operations and enhance...

Manage the complete IT change-management process.Receive, record and categorize Requests for Change.Conduct change impact and risk assessments using CMDB information.Determine the appropriate level of technical and management scrutiny.Chair weekly Change Advisory Board meetings.Convene Emergency CAB meetings when required.Maintain the Forward Schedule of...

VAM Systems in Qatar seeks an Enterprise Infrastructure Architect to lead the design and governance of the IT infrastructure, aligning initiatives with the bank''s strategy and delivering scalable, reliable solutions.The role requires leadership, strong communication in English and Arabic, and a proven track record in architecture design, security, and...

A technical services provider in Doha is seeking an ITSM Consultant to assess and update the change management process in line with new ITSM protocols. The ideal candidate will have at least 10 years of experience in change management, possess multiple ITIL certifications, and be proficient with ITSM tools like BMC-Remedy. Responsibilities include monitoring...

Madre Integrated Engineering is seeking a senior manager to run day-to-day IT service delivery in a 24x7 environment. The role focuses on SLA performance, shift-based delivery, reporting, and continuous improvement in a fast-paced setting.You will lead incident, problem, and change coordination with a strong emphasis on workforce rostering and customer...

Gender in Doha, Qatar is seeking an ITSM Administrator with hands-on experience in ManageEngine ServiceDesk Plus to manage and optimize ITSM operations. The role focuses on administration, configuration, and escalation handling aligned with ITIL best practices.The ideal candidate will implement service catalogs, SLAs, and workflows, provide L2 support, and...

BAE Systems Strategic Aerospace Services WLL, a limited liability company, seeks an ICT Governance Change Management Specialist in Doha, Qatar to lead the technology change lifecycle and govern processes that minimize risk while maximizing value. You will develop and enforce change policies and coordinate CAB meetings with stakeholders.The role requires...

Mannai Corporation is seeking an experienced NOC Lead in Doha, Qatar to manage 24x7 Network Operations Center activities. Responsibilities include overseeing NOC operations, leading the team to ensure compliance with service agreements, and developing operational workflows. Candidates should have a Bachelor’s degree in a relevant field and at least 10...