Senior Manager E-Commerce Sales

2 weeks ago

Doha, Qatar Red Castle Full time
Job SummaryAs the Senior Manager E-Commerce, you will be responsible for developing E-Commerce strategy and supporting the Vice President E-Commerce with the implementation of E-Commerce initiatives globally to increase direct sales and self-service penetration, providing a 5 star customer experience for all e-channels, whilst driving revenue to achieve and exceed targets, decreasing cost of sales and servicing.Accountabilities
  • Lead the development of the airlines ancillary revenue strategy to maximise the revenue generation by selling hotels, transfers, insurance and other non-air product.
  • Direct the management and implementation of multiple large and complex projects: develop project plans and timelines: make staffing decisions based on assessment of team members skills and workloads and identify and manage risk, maintaining a project risk log, detailing risks, actions and decisions taken and resolution, to minimise and mitigate all project associated risks.
  • Promote the alignment of Commercial objectives by aligning sales, marketing and distribution strategies with the rapidly increasing importance of all e-channels within the industry to ensure that efforts are aligned for maximum revenue generation. Drive initiatives to ensure category leadership in the airline E-commerce environment.
  • Establish business processes, systems and procedures to ensure that E-commerce strategies are operationalised within the organisation, globally.
  • Increase self-servicing shares with the aim of reducing cost of sales and servicing.
  • Manage the product development roadmap of E-sales and E-servicing tools, for example, Internet Booking Engine, Online Check-in and Mobile platforms, to ensure that the airline is at the cutting edge of available technological developments and that our product is at the forefront of the industry.
  • Oversee the customer service operation to support sales and E-services, globally.
  • Lead the RFP processes for multi-million dollar purchases to ensure E-commerce technologies and services meet requirements. Lead initiatives to identify research and make recommendations for business improvements ensuring end to end success of the analysis, information gathering and execution.
  • Collaborate to deliver a 5 star customer experience on the web, mobile and other E channels to encourage returning customers thus increasing revenue.
About the CandidateQualificationsEssentialRelevant College or University qualification to min Post-Graduate level or equivalentIT, Marketing or similarPrevious ExperienceEssential
  • Minimum 10 years relevant experience within E-Commerce.
  • At least 5 years work experience in an airline, travel or hospitality industry environment.
  • Prior experience of working in a head office of a multi-national organisation.
  • Formal training on airline reservation and ticketing systems.
  • Experience of working in field sales and marketing.
  • Prior exposure to working in a multi-cultural environment.
  • Previous experience of working in several geographical regions.
Job Specific SkillsEssential
  • Great presentation skills and the ability and confidence to present to executive Senior Management level.
  • Ability to see the bigger picture, proven research skills.
  • Coordination skills of project activities and tasks across many departments, vendors and stakeholders.
  • Managerial skills - Ability to delegate work, set clear direction and manage workflow.
  • Strong mentoring and coaching skills. Ability to train and develop subordinate's skills.
  • Ability to foster teamwork among team members.
Note: you will be required to attach the followingResume / CV

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