Residence Lounge Associate

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Crew Full time

Customer Service:

  • Greet and welcome guests as they enter the lounge.
  • Provide information about the lounge menu, drink options, and any promotions or special events.
  • Take orders and serve food and beverages to guests in a friendly and efficient manner.

Menu Knowledge:

  • Have a thorough understanding of the lounge's menu, including food and beverage options, to assist guests with their selections.
  • Make recommendations based on guest preferences and menu offerings.

Order Processing:

  • Input orders accurately into the point-of-sale (POS) system.
  • Ensure that orders are delivered promptly and accurately to the guests.

Beverage Preparation:

  • Prepare and serve a variety of beverages, including alcoholic and non-alcoholic drinks.
  • Follow established recipes and presentation standards.

Cleanliness and Organization:

  • Maintain a clean and organized work environment, including the bar area, tables, and seating.
  • Ensure that glasses, utensils, and other bar equipment are clean and properly sanitized.

Upselling and Promotion:

  • Promote special offers, happy hour deals, and promotions to encourage additional sales.
  • Upsell premium menu items or recommend pairings with food selections.

Cash Handling:

  • Handle cash and process payments accurately.
  • Provide change and receipts to guests, and process credit card transactions.

Customer Engagement:

  • Engage with guests in a friendly and professional manner, creating a welcoming atmosphere.
  • Anticipate and respond to guest needs, providing exceptional service throughout their visit.

Adherence to Policies:

  • Follow the hotel's policies and procedures, including safety and hygiene standards.
  • Adhere to any legal regulations related to the service of alcohol.

Team Collaboration:

  • Coordinate with kitchen staff, bartenders, and other team members to ensure smooth operations.
  • Communicate effectively with colleagues and other departments within the hotel.

Event Support:

  • Assist in the organization and execution of special events or functions in the lounge area.
  • Collaborate with the events team for successful coordination.

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