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bell captain

3 months ago

Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time

The Bell Captain assists the Guest ServicesManager in the management of the Bellman team. The Bell Captain isrequired to demonstrate humility in leadership of the team, pridesthe team on flair in service delivery, be a poised communicator,has an inquisitive spirit, creative mind to curate freshexperiences and a sense of responsibility to uphold the RafflesBrand. In joining the team for a pre-opening journey, the BellCaptain has to be ready to embody a tenacious and innovative spiritin building the team together with the leaders.

KEY ROLES &RESPONSIBILITIES

  • Takesresponsibility and ownership in creating personal connectionsthrough emotional luxury between bellmen andguests
  • Ensure that all guests'luggage and items are received and delivered promptly and properlyupon arrival and departure by thebellmen
  • Deliver all guests' luggagein an efficient and courteous manner ensuring no damage is causedto the items
  • Ensure all mails and packages aredelivered promptly and handled in a systematic and efficientway
  • Maintains communication channels with alldepartments of the hotel
  • Monitors thearrangement and movement of luggage and all jobrequests
  • Assist the Guest Service Manager inthe management of the bellmen to ensure seamless arrival anddeparture experience for all guests
  • Ready tocover all roles and functions of the BellmanTeam
  • Assists other hotel department functionswhen the need arises
  • Maintains oversight andallocates resources to the smooth running of the dailyoperation
  • Responsible for maintaining inventorylevels, maintenance and general upkeep of equipment and operatingsupplies
  • Appraise appearance, ensurediscipline, and efficiency of all staff under directsupervision
  • Assist to set out KPIs anddeliverables for the year with the Guest ServiceManager
  • Create action plans and monthlyoverview of goals set out for the year with the Guest ServiceManager
  • Training and coordination withsupporting departments
  • Use data from givenhotel systems to analyze areas of improvement and create actionplans for the betterment of service
  • Intuitivelyanticipates through observation and interactions guests'needs and wants and orchestrates uniqueexperiences
  • Fully understands theFront-of-House position and the whole department constantly renewsand develops itself to make sure to keep up with the trends inhospitality industry
  • Ensures service standardsand individual performance are aligned with Accor Values - GuestPassion, Trust, Sustainable Performance, Spirit of Conquest,Innovation and Respect.