Customer Support Specialist

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar boeing Full time
  • Creates, maintains andadvances customer relationships, develops an understanding ofcustomer culture and businessstrategies.
  • Interacts withcustomers and internal partners through face to face/ virtualmeetings, phone calls, emails and othermedia.
  • Responsible forcustomer account health and providing world class customersupport.
  • Collaborates withcustomer to determine specific needs and recommend potentialsolutions and involves internal partners asneeded.
  • Develops, preparesand delivers presentations to customers and internalorganizations.
  • Advisescustomers regarding status, changes or improvements of orders andfollows up with customers on issues related to theiraccounts.
  • Uses multipleBoeing systems in a fast-pacedenvironment.
  • Responds tocustomer inquiries and provides information regarding Boeingproducts, services, processes andoperation.
  • Responds tocustomer inquiries and facilitates delivery problemresolution.
  • Enters, tracks,monitors and coordinates customer material, delivery requirementsand returns for customerorders.
  • Coordinatescollection and processing, and analyzes supplier and/or customerdata and/or information regarding ordering and/or delivery of spareparts, provisioning products or relatedservices.
  • Analyzes customerspare parts requirement inquiries, facilitates responses andresolves deliveryproblems.
  • Monitors andshares key performance metrics with customers and internalpartners
  • Interfaces withcustomers and internal Boeingresources.

Basic Qualifications (RequiredSkills/Experience):

  • Understandssupply chainprocess
  • Experiencedeveloping presentations for and presenting to executiveleadership
  • Strongcommunication and problem-solvingskills
  • Ability to work andcollaborate cross functionally across multipleorganizations
  • Eager to learnand grow
  • Ability for minimaltravel domestically andinternationally


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