Customer Support Specialist
1 week ago
- Creates, maintains andadvances customer relationships, develops an understanding ofcustomer culture and businessstrategies.
- Interacts withcustomers and internal partners through face to face/ virtualmeetings, phone calls, emails and othermedia.
- Responsible forcustomer account health and providing world class customersupport.
- Collaborates withcustomer to determine specific needs and recommend potentialsolutions and involves internal partners asneeded.
- Develops, preparesand delivers presentations to customers and internalorganizations.
- Advisescustomers regarding status, changes or improvements of orders andfollows up with customers on issues related to theiraccounts.
- Uses multipleBoeing systems in a fast-pacedenvironment.
- Responds tocustomer inquiries and provides information regarding Boeingproducts, services, processes andoperation.
- Responds tocustomer inquiries and facilitates delivery problemresolution.
- Enters, tracks,monitors and coordinates customer material, delivery requirementsand returns for customerorders.
- Coordinatescollection and processing, and analyzes supplier and/or customerdata and/or information regarding ordering and/or delivery of spareparts, provisioning products or relatedservices.
- Analyzes customerspare parts requirement inquiries, facilitates responses andresolves deliveryproblems.
- Monitors andshares key performance metrics with customers and internalpartners
- Interfaces withcustomers and internal Boeingresources.
Basic Qualifications (RequiredSkills/Experience):
- Understandssupply chainprocess
- Experiencedeveloping presentations for and presenting to executiveleadership
- Strongcommunication and problem-solvingskills
- Ability to work andcollaborate cross functionally across multipleorganizations
- Eager to learnand grow
- Ability for minimaltravel domestically andinternationally
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