Order-Taker Room Service

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar HILTON Full time


An Order-Taker is responsible for taking RoomService orders in a professional, timely, and efficient manner todeliver an experience that will exceed our Guests' food,beverage, and culinary expectations.

What will I be doing? As anOrder-Taker, you would be responsible for the below;

  • Answer guest calls in a warm and friendly manner
  • Takeorders and manage the service chart
  • Monitor activity todetermine order flow
  • Respond to guest inquiries andrequests in a timely, friendly, and efficient manner
  • Perform opening and closing duties, as needed
  • Helpfellow team members and other departments whenever necessary tomaintain a positive working relationship
  • Attend allmandatory training as instructed by the management team
  • Attend all the daily briefings and meetings together with the team
  • Receive complaints and resolve problems
  • Tomaintain timekeeping and personnel records
  • Monitorcompliance with safety and hygiene regulations
  • Maintaining high levels of communication and teamwork at all timesAn Order-Taker is always working on behalf of our Guests and otherTeam Members.
To successfully fill this role, you should maintainthe attitude, behaviours, skills, and values that follow:

  • Excellent verbal skills
  • Positive attitude
  • Good communication skills
  • Committed todelivering high levels of customer service
  • Excellentgrooming standards
  • Flexibility to respond to a range ofdifferent work situations
  • Ability to work on your own orin teams It would be advantageous in this position for you todemonstrate the following capabilities and distinctions:
  • Experience in Food and Beverage department and/or industry
  • Previous experience of cash handling
  • Previousexperience in a similar role
  • Knowledge of Food HygieneRegulations


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