Order-taker (Room Service) - Waldorf Astoria Lusail

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

An Order-Taker is responsible for taking Room Service orders in a professional, timely, and efficient manner to deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.


What will I be doing?
As an Order-Taker, you would be responsible for the below;

  • Answer guest calls in a warm and friendly manner
  • Take orders and manage the service chart
  • Monitor activity to determine order flow
  • Respond to guest inquiries and requests in a timely, friendly, and efficient manner
  • Perform opening and closing duties, as needed
  • Help fellow team members and other departments whenever necessary to maintain a positive working relationship
  • Attend all mandatory training as instructed by the management team
  • Attend all the daily briefings and meetings together with the team
  • Receive complaints and resolve problems
  • To maintain timekeeping and personnel records
  • Monitor compliance with safety and hygiene regulations
  • Maintaining high levels of communication and teamwork at all times
An Order-Taker is always working on behalf of our Guests and other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Excellent verbal skills
  • Positive attitude
  • Good communication skills
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Experience in Food and Beverage department and/or industry
  • Previous experience of cash handling
  • Previous experience in a similar role
  • Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?


The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands.

Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history.

Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.


We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program.

Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all.

Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton

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