Order Taker

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar M GALLERY Full time

Company Description
Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Join us on a journey of success. As an Order taker, you will be the frontline ambassador for our guests' in-room dining experiences. Your role is to efficiently and accurately process guest orders, ensuring exceptional service and satisfaction

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
  • Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request.
  • To provide high standard of quality and followup to ensure proper delivery time on time as well as speedy service.
  • To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual.
  • To ensure that the room service area is kept clean and organized at all times.
  • Attend regular training session in line with the departmental SOP's i.e. guest care, product knowledge, grooming standards, telephone manners etc.
  • Perform tasks as per instructions from the immediate supervisor and as per duty schedule.

Qualifications Your experience and skills include**:

  • Service focused personality is essential
  • Previous experience in a similar role is an asset
  • Strong interpersonal and problem solving abilities and the ability to lead by example.
  • Ability to work well under pressure in a fast paced environment

Additional Information Your team and working environment**:

We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.


Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar's capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool.

Ideal for business or leisure and is just 15 minutes' drive from Hamad International Airport and 10 minutes from West Bay.

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