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Call Center Representative

3 months ago

Doha, Baladīyat ad Dawḩah, Qatar Steps Real Estate Full time

We are searching for a professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, and handling clients' complaints.

The call center representative will handle incoming calls and should seek to create a positive experience for each caller.

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.


RESPONSIBILITIES

  • Handling incoming calls and providing appropriate and correct information to customer queries and registering them in CRM.
  • Follow up with Sales Agents regarding leads registered in CRM.
  • Handling outgoing calls to leads that are closed either won or lost in order to attain Customer feedback.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Providing timely feedback to company management regarding challenges or customer concerns.
  • Taking full information of incoming calls and social media in order to properly assign leads to sales Agent.
  • Issuing tickets on CRM for agents that miss the window of contacting leads assigned.
  • Weekly update of dashboard and sales table.
  • Upload data on website on a monthly basis.

REQUIREMENTS:

  • Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Strong time management and decisionmaking skills.
  • Adaptability and accountability.
  • Fluency in English and Arabic languages.

Salary:
QAR4, QAR4,200.00 per month

Experience:

- call center (required)

Language:

  • Arabic and English (required)
Application Deadline: 06/06/2023