Customer Complaints Officer

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Metazyber Technologies Full time

  • Bachelor's degree in business administration, accounting or finance.
  • A Minimum of 3 years' experience in same role.
  • Experience working within a fully integrated JDE Enterprise One implementation and support.
  • Good analytical skills and attention to the details.
  • Good command of written English. Arabic preferred
  • Accepted knowledge of MS office.
  • Experience in customer relation.

Key responsibilities:

  • Analyse and Resolve the customer complaints within the service level agreement.
Follow up internally for the pending customer complaints related to billing and payments and other requirements.

  • Investigating the nature of the customer complaints related to the billing and payments. This involves reviewing customer account statement and transaction history to understand the complaint context and validity.
  • Communicating with customers through the proper channels to explain the findings of the investigation if needed.
  • Preparing letters and follow up regarding the section's official letters internally and with customers and governance bodies.
  • Preparing the requested management report regarding the section performance.

Job Type:
Contract

Contract length: 12 months

Application Question(s):

  • Do you have experience working within a fully integrated JDE Enterprise One implementation and support?
  • Do you have experience in customer relations role?
  • Do you speak Arabic and English?

Experience:

  • Customer complaints Officer: 3 years (preferred)

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