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Customer Complaints Officer
2 weeks ago
- Bachelor's degree in business administration, accounting or finance.
- A Minimum of 3 years' experience in same role.
- Experience working within a fully integrated JDE Enterprise One implementation and support.
- Good analytical skills and attention to the details.
- Good command of written English. Arabic preferred
- Accepted knowledge of MS office.
- Experience in customer relation.
Key responsibilities:
- Analyse and Resolve the customer complaints within the service level agreement.
- Investigating the nature of the customer complaints related to the billing and payments. This involves reviewing customer account statement and transaction history to understand the complaint context and validity.
- Communicating with customers through the proper channels to explain the findings of the investigation if needed.
- Preparing letters and follow up regarding the section's official letters internally and with customers and governance bodies.
- Preparing the requested management report regarding the section performance.
Job Type:
Contract
Contract length: 12 months
Application Question(s):
- Do you have experience working within a fully integrated JDE Enterprise One implementation and support?
- Do you have experience in customer relations role?
- Do you speak Arabic and English?
Experience:
- Customer complaints Officer: 3 years (preferred)
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