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Contact Center Officer
2 weeks ago
Job Description:
Qatar National Broadband Network (QNBN) is currently seeking a dedicated and resourceful Contact Center Officer to join our team.
This position will be based in Doha, Qatar, and will be offered as a part-time role with the opportunity for remote work.
Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and courteous manner
- Provide accurate information about QNBN products and services to potential and existing customers
- Process customer orders, troubleshoot technical issues, and escalate complex problems to the appropriate department
- Assist in resolving customer complaints and issues in a timely and efficient manner
- Maintain uptodate knowledge of QNBN services, promotions, and policies to better assist customers
- Meet performance targets for call quality, customer satisfaction, and productivity Requirements: 1 year of experience in a customer service or contact center role
- Strong communication skills and the ability to handle challenging customer interactions with patience and empathy
- Excellent problemsolving skills and the ability to think on your feet
- High school diploma or equivalent
- Proficiency in Microsoft Office applications
- Ability to work independently and as part of a team in a fastpaced environment
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