Contact Center Officer

2 weeks ago


Baladīyat al Ghuwayrīyah, Qatar QNB Group Full time

Job Description:

Qatar National Broadband Network (QNBN) is currently seeking a dedicated and resourceful Contact Center Officer to join our team.

This position will be based in Doha, Qatar, and will be offered as a part-time role with the opportunity for remote work.


Responsibilities:

  • Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and courteous manner
  • Provide accurate information about QNBN products and services to potential and existing customers
  • Process customer orders, troubleshoot technical issues, and escalate complex problems to the appropriate department
  • Assist in resolving customer complaints and issues in a timely and efficient manner
  • Maintain uptodate knowledge of QNBN services, promotions, and policies to better assist customers
  • Meet performance targets for call quality, customer satisfaction, and productivity Requirements: 1 year of experience in a customer service or contact center role
  • Strong communication skills and the ability to handle challenging customer interactions with patience and empathy
  • Excellent problemsolving skills and the ability to think on your feet
  • High school diploma or equivalent
  • Proficiency in Microsoft Office applications
  • Ability to work independently and as part of a team in a fastpaced environment


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