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Senior Counsel Trading and Marketing
2 weeks ago
JOBDESCRIPTION: Software Trainer & Service Desk Analyst(Salarystarting at$70K)
- Weare looking for someone confident, able to work independently,learn software and be a proactive team player who loves a
- Thisperson will own the software training programs, includingdeveloping training materials, building a learning managementsystem, and will be responsible for training new hires internallyas well as external customers in person and
- Thegoal of this role is to enable better-informed customers to reducesupport requests, alleviate customer frustration and increasecustomer
- Theideal candidate will be polished, professional, have a positive,upbeat attitude, and have previous software training experienceworking in a similar type of work
- Theperfect fit will have a balance of instructional design &training, communication, organization, technical and people
- Hands-onexperience with Windows 10, Office 365,WorldoxorNetDocs,Kofax PDF Pro, Citrix Sharefile, HP laptop / desktop computers, iOS/ Android smartphones, Digital dictation, . VoIP phones, Mac o/s,HP printers and will behelpful
RESPONSIBILITIES:
- Ownthe overall software trainingprograms
- HelpdeskRequests
- Learningall facets of the WWHGD software and relatedproducts
- Developan internal employee training program and administerit
- Provideone-on-one training with customers in person andremotely
- Developerand maintain articles in knowledgebases
Requirements
QUALIFICATIONS
- HighSchool graduate or highereducation/trainingand/or equivalent working
- Proven,prior software trainer experience ( 5years).
- Abilityto prioritize effectively and handle shifting priorities
- Abilityto balance empathy and accountability with a client, to executeeffective training
- StrongInterpersonal skills for both compassion for customers and ateam-first attitude withteammates
- Instructionaldesign and technical documentation skills for developing trainingcontent
- Excellentwritten and verbalcommunication
- Excellentorganization skills anddetail-oriented
- Abilityto learn new software and then teach it toothers
QUALIFICATIONS High School graduate or higher education/trainingand/or equivalent working Proven, prior software trainer experience( 5 years). Ability to prioritize effectively and handle shiftingpriorities Ability to balance empathy and accountability with aclient, to execute effective training Strong Interpersonal skillsfor both compassion for customers and a team-first attitude withteammates Instructional design and technical documentation skillsfor developing training content Excellent written and verbalcommunication Excellent organization skills and detail-orientedAbility to learn new software and then teach it toothers
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