Consumer Contact Centre Senior Advisor

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Vodafone Full time

Are you friendly and personable? Do you have a passion for customer service? We're on a mission to make sure everyone who uses Vodafone knows there will always be someone on the other end of the line.

Someone who can help, listen to their issues, and make them feel valued.

We're aware that our contact centre staff can really make a difference to our business and maintain our excellent reputation.

We recruit people with the power to provide an exceptional customer experience. From handling a myriad of complex queries to answering key customer questions. You've got the power to blow customers away from the get-go and resolve situations at first contact.

You'll have a spring in your step when you go into work, because our calls centres are some of our most exciting and buzzing environments.

It's where the real magic happens, and where customers form first impressions and a lasting bond with our brand.

Role purpose:
Work in the Customer Care function for Vodafone Qatar to really deliver an awesome customer experience.

Teamwork:

  • Interacts with colleagues in an effective manner. Respects others and works well within the team.
  • Work as part of a team to ensure always offering an awesome customer experience.

Communication:
Speaks clearly and fluently and writes in a clear and concise manner. Uses appropriate style and language for communication.

Customer Focus:

  • Concerned to provide prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met.
  • Own and manage the customer relationship: resolving queries efficiently and effectively.
  • Handle customer care tasks as per defined productivity and Quality targets.
  • Ensure service level agreements are met and maintained.
  • Delivering awesome customer experience through meeting targets for CDI (Customer
  • Delight Index) and receiving Compliments and appreciation from customers and colleagues
  • Be proactive regarding the improvement of processes and procedures.
  • Use the job tools (telephone and computer) effectively.
  • Accuracy in handling all assigned tasks.
Resilience

Maintains effective work behavior in the face of pressure and setbacks. Successfully adapts to changing demands and conditions

Analytical

Makes systematic and rational judgments based on information and relevant assumptions

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