Concierge Agent

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels Ltd Full time

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

seaside retreat in the heart of Qatar's capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world's largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

seaside retreat in the heart of Qatar's capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world's largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.

Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine's 100 Best Companies to Work for, every year since the survey began in 1998.

In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts:

"The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It's the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same." This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.

Join our Team

  • Work on a team that is built on mutual respect, collaboration, excellent service.
  • Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
  • Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.

Four Seasons Hotel Doha:-

Gazing over the Arabian Gulf, with a private beach and marina curving at its feet, Four Seasons Hotel Doha is a traveler's haven fashioned to the finest international standards. It is the centrepiece of Doha's outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 237 guest rooms overlooking land and sea, nearly a quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st-century conveniences.

Our Team:-

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.

Job Description:-

The Four Seasons Hotel Doha is looking for a Concierge Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Front Manager.

Essential Functions:-

  • The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs.
  • The ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
  • The ability to properly handle incoming and outgoing mail, telexes, packages and faxes.
  • The ability to know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
  • The ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.
  • The ability to keep the Chef/Head Concierge and senior management well-informed of any guests problems or complaints, and action taken.
  • The ability to maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front entrance and lobby.
  • The ability to assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
  • The ability to work closely with the Valet Parking staff to ensure the smooth handling of guests and patron vehicles.
  • The ability to work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and/or special requests.
  • The ability to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
  • The ability to respond properly in any hotel emergency or safety situation.
  • The ability to perform other tasks or projects as assigned by hotel management and staff.
  • The ability to use the hotel computer system and phone system.

Preferred Qualifications and Skills

  • Degree Holder, preferably in hotel and restaurant management
  • 2-4 years of experience as a Guest Relations Agent
  • Excellent command in English, Arabic is an advantage

Our Offering:-

Opportunities to build a successful career with global potential

Unique strong culture - diversity of 50 different nationalities

Living accommodation in high quality, well-resourced apartment

Excellent Training and Development opportunities

Employee Recognition Programs

Complimentary nights at FS Hotels Worldwide

Paid annual home leave tickets

Complimentary meals in employee restaurants

Free transportation to work

Medical coverage

Work Authorization:-

The hotel will apply for the work authorization for a successful candidate.

Learn more about employment with Four Seasons:-

You could also learn more about employment with Four Seasons via the following channels:

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

#J-18808-Ljbffr

  • Concierge Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Rixos Gulf Hotel Doha Full time

    Concierge AgentThe Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and...

  • Concierge Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Concierge Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time

    The ability to fill all reasonablein-house guest requests or requirements; anticipate needs, respondto all guest complaints, record such in a timely manner, and takeaction when needed.The ability to executetasks for residents in accordance with procedures, with an emphasison accuracy and proper follow-up.Works withguests pre arrival and in house to ascertain...

  • Concierge Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time

    The ability to fill all reasonable in-house guest requests or requirements; anticipate needs, respond to all guest complaints, record such in a timely manner, and take action when needed.The ability to execute tasks for residents in accordance with procedures, with an emphasis on accuracy and proper follow-up.Works with guests pre arrival and in house to...

  • Guest Service Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Doha Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Doha Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent Associate

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from checkin through checkout and complete audits as required. What will I be doingAs Guest Service Agent you will serve on the Front Office Team to provide services for Guests to contribute to an overall exceptional...

  • Guest Service Agent/receptionist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Experience Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar The Cavalry Global Full time

    Guest Experience Agent (Arabic Speaking)Location: QatarStart Date: Before November 20th, 2023Are you passionate about providing exceptional guest experiences? We are excited to announce the upcoming opening of a luxurious 5-star resort in Qatar this December and are in search of a dedicated Guest Experience Agent who is fluent in Arabic to join our team. If...

  • Call Center Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Dg Services Full time

    We are looking for ARABIC LADIES have experience in Hostess \ Concierge \ Receptionist cum to Customer Service.If you are qualified for this position please kindly submit your Cv to or contact me thru whatsapp at *Salary will be discussed upon interview and depends to your skills*We have available position for u in Sales and Customer Service.Goodluck and...

  • Call Center Agent

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar Dg Services Full time

    We are looking for ARABIC LADIES have experience in Hostess \ Concierge \ Receptionist cum to Customer Service.If you are qualified for this position please kindly submit your Cv to or contact me thru whatsapp at *Salary will be discussed upon interview and depends to your skills*We have available position for u in Sales and Customer Service.Goodluck and...

  • Duty Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hotel Chadstone Melbourne MGallery Full time

    The Duty Manager is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Housekeeping and Engineering. Supervise Receptionists/Guest Service...

  • Concierge Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Doha, P.O. Box 23400, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or...

  • Concierge Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar marriott hotel Full time

    Responsiblity:Upon requestof clients, make reservations at local establishments such asrestaurants, businesses, hotels, and other entertainmentvenues.Complete exchanges and returns in atimely and professional manner.Help with theorganization of on-site events including weddings, business fairs,and corporate meetings.Greet clients when theyenter the building...

  • Concierge Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by...

  • Guest Service Agent Casual

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    Professional manner with an emphasis on hospitality and guest serviceAbility to work on your own and as part of a teamCompetent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handlingFront Office/Concierge experience in the hotel, leisure,...

  • Guest Service Agent Associate

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    Guest Service Agent /Associate A Guest Service Agentprovides reception services for Guests to contribute to an overallexceptional experience from checkin through checkout and completeaudits as required. What will I bedoingAs Guest Service Agent you willserve on the Front Office Team to provide services for Guests tocontribute to an overall exceptional...