Female Medical Receptionist

2 weeks ago

Baladīyat al Ghuwayrīyah, Qatar Al Tadawi Medical Centre Full time
Welcome and assist patients and visitors in person or over the telephone. - Address patients' concerns, answer questions, and ensure a welcoming reception area. - Respond to emergencies and help distressed patients. - Protect patients' rights and maintain confidentiality.

  • *2.

Appointment Scheduling and Management**:

  • Efficiently schedule patient appointments and manage treatment room utilization.
  • Maintain appointment schedules and handle service interruptions when necessary.
  • *3.

Record Keeping and Patient Accounts**:

  • File and organize patient records for easy accessibility.
  • Manage patient accounts, including personal and financial information, and handle charges and third-party claims.
  • 4. Administrative Support: - Adhere to policies and procedures, contributing to smooth operations. - Assist the team in various related tasks as needed.
  • *Skill and Abilities
    - Patient Check-in and Check-out
    :Greeting patients, verifying their information, and checking them in for appointments. Ensuring patients complete necessary forms and collecting payments for services. - Interpersonal Skills
    :Displaying excellent interpersonal skills to provide a positive and welcoming experience for patients
- Answering Phone Calls
:

Handling incoming phone calls, answering inquiries, and directing calls to the appropriate staff or department

- Appointment Scheduling
:

Scheduling patient appointments, coordinating with healthcare providers, and managing the appointment calendar efficiently

- Patient Registration
:

Registering new patients, updating existing patient records, and ensuring accuracy of personal and insurance information

- Appointment Reminders
:

Calling or sending appointment reminders to patients to reduce no-shows

- Patient Follow-up
:

Scheduling follow-up appointments and contacting patients to remind them of upcoming appointments

- Handling Patient Queries
:

Providing basic information to patients about services, procedures, and general medical inquiries. - Patient Privacy and Confidentiality
: Adhering to strict patient privacy regulations, to protect sensitive information

- Medical Office Communication
:

Facilitating communication between patients, healthcare providers, and other staff members

- Emergency Response
:

Assisting in handling emergency situations and contacting the appropriate medical personnel when necessary

- Maintaining Waiting Area
:

Ensuring the waiting area is clean, organized, and comfortable for patients

- Collecting Payments
:

Processing payments, co-pays, and outstanding balances, and providing patients with receipts or billing information. - Handling Electronic Health Records (EHR)/Electronic Medical Record (EMR)
: Managing and updating electronic health records, ensuring data accuracy and patient confidentiality

- Maintaining Office Supplies
:

Ensuring an adequate supply of office materials and ordering supplies as needed

- Insurance Verification
:

Verifying patient insurance coverage, obtaining necessary authorizations, and explaining insurance-related information to patients

- Multitasking
:

Managing various tasks simultaneously, such as answering calls, scheduling appointments, and assisting patients

- Problem-solving
:

Addressing patient concerns or complaints and finding appropriate resolutions. - Team Collaboration**:Collaborating with other medical staff, administrators, and colleagues to ensure efficient workflow and patient care.

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