Female Medical Receptionist

2 weeks ago

Baladīyat al Ghuwayrīyah, Qatar Al Tadawi Medical Centre Full time
Welcome and assist patients and visitors inperson or over the telephone. - Address patients' concerns,answer questions, and ensure a welcoming reception area. - Respondto emergencies and help distressed patients. - Protectpatients' rights and maintain confidentiality.

  • 2. Appointment Scheduling and Management: - Efficiently schedulepatient appointments and manage treatment room utilization. -Maintain appointment schedules and handle service interruptionswhen necessary.
  • *3.

Record Keeping and PatientAccounts**:

  • File and organize patient records for easyaccessibility.
  • Manage patient accounts, including personal andfinancial information, and handle charges and third-party claims.
  • 4. Administrative Support: - Adhere to policies andprocedures, contributing to smooth operations. - Assist the team invarious related tasks as needed.
  • *Skill and Abilities
    - Patient Check-in and Check-out
    :Greeting patients, verifyingtheir information, and checking them in for appointments. Ensuringpatients complete necessary forms and collecting payments forservices. - Interpersonal Skills
    :Displaying excellentinterpersonal skills to provide a positive and welcoming experiencefor patients
- Answering Phone Calls
:

Handling incoming phonecalls, answering inquiries, and directing calls to the appropriatestaff or department

- Appointment Scheduling
:

Schedulingpatient appointments, coordinating with healthcare providers, andmanaging the appointment calendar efficiently

- PatientRegistration
:

Registering new patients, updating existing patientrecords, and ensuring accuracy of personal and insuranceinformation

- Appointment Reminders
:

Calling or sendingappointment reminders to patients to reduce no-shows

- PatientFollow-up
:

Scheduling follow-up appointments and contactingpatients to remind them of upcoming appointments

- HandlingPatient Queries
:

Providing basic information to patients aboutservices, procedures, and general medical inquiries

- PatientPrivacy and Confidentiality
:

Adhering to strict patient privacyregulations, to protect sensitive information

- Medical OfficeCommunication
:

Facilitating communication between patients,healthcare providers, and other staff members

- EmergencyResponse
:

Assisting in handling emergency situations andcontacting the appropriate medical personnel when necessary

-Maintaining Waiting Area
:

Ensuring the waiting area is clean,organized, and comfortable for patients

- CollectingPayments
:

Processing payments, co-pays, and outstanding balances,and providing patients with receipts or billing information. -Handling Electronic Health Records (EHR)/Electronic MedicalRecord (EMR)
: Managing and updating electronic health records,ensuring data accuracy and patient confidentiality

- MaintainingOffice Supplies
:

Ensuring an adequate supply of office materialsand ordering supplies as needed

- InsuranceVerification
:

Verifying patient insurance coverage, obtainingnecessary authorizations, and explaining insurance-relatedinformation to patients

- Multitasking
:

Managing various taskssimultaneously, such as answering calls, scheduling appointments,and assisting patients

- Problem-solving
:

Addressing patientconcerns or complaints and finding appropriate resolutions. -Team Collaboration**:Collaborating with other medical staff,administrators, and colleagues to ensure efficient workflow andpatient care.

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