Wellness Concierge

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Rosewood Hotel Group Full time

General Information:

  • Country/Region
  • Qatar
  • Province/City
  • Doha
  • Location
  • Rosewood Doha
  • Department
  • Spa & Wellness
  • Job Type
  • Fulltime Permanent
    WHO ARE WE?

About Rosewood Doha


Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury hospitality for global citizens who crave a lifestyle of authenticity fused with modern luxury.

We will become one of the city's most dynamic culinary destinations with a collection of innovative restaurants & lounges. We will transform ordinary events into extraordinary with sleek interiors and state-of-the-art technology. We will introduce a ground-breaking urban concept that delivers innovative and integrative solutions for personal transformation.
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WHY JOINING US?
At Rosewood Doha, we are dedicated to creating an environment where passion meets purpose.
We believe we have the power to impact and enrich everyone's life. Each day is full of opportunities to positively contribute to our associates, guests, and community.
Here, everyone belongs. We partner with you to Discover Your Calling, unlocking your true potential to excel in your career.

  • Together, we push the boundaries, discover the uncharted and bring hospitality to new heights.
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YOUR IMPACT IN THIS ROLE:

Engage, relate, operate:

Maintain the wellness social clubs' day-to-day operations at the reception in an effective and efficient manner to provide excellent customer service, with tasks including coordinating appointments, cashiering, maintain guest information, class management, walk-in/phone and online enquires, complaints and other ad-hoc duties.

Previous experience in a Spa/Wellness/Fitness reception role is a plus.
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Tailor Experiences to Guest Needs: Discover and meet the unique needs and preferences of each guest, conducting thorough consultations and customizing programmes to ensure maximum benefit and satisfaction. Seek out improvement for better service standard and to anticipate guest needs. Knowledge of the Forbes standards is a plus.
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Be Genuine Expert: Present wellness memberships, services and retail products with genuine enthusiasm and expert product knowledge. A personal passion for well-being and knowledge of wellness therapies is a plus.
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Promote Wellness Services and Products: Maximize wellness revenue through initiatives such as upselling and product sales, to take a proactive approach to retail sales within the reception area offering advice and maximizing retail spend by clients. Build and develop trusted relationships through these interactions.

About Us:

  • Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultraluxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longerterm stays and 300 residences available for purchase. The hotel will be one of the city's most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500squaremeter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and stateoftheart technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring stateoftheart training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 forsale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world's pinnacle of private luxury living and contemporary style in Qatar.

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