Concierge

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Crew Life at Sea Full time
  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
  • Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Maintain complete knowledge of:
    • all hotel features/services hours of operation.
    • all hotel restaurant food concepts, menu price range, dress code, and ambiance.
    • all hotel room types, numbers/names, layout, appointments, amenities, and locations.
    • all hotel room rates, special packages, and promotions.
    • daily house count and expected arrivals/departures (particularly VIPs).
    • scheduled daily group activities, names, and locations of meeting/banquet rooms.
    • local events, attractions, and holiday schedules.
  • Obtain assigned bank and ensure the accuracy of contracted monies. Keep the bank secure at all times.
  • Meet with the Supervisor/departing Concierge to review business status and follow-up actions.
  • Access all functions of a computer system in accordance with departmental specifications.
  • Set up a workstation with necessary supplies; maintain cleanliness throughout the shift.
  • Legibly complete requisition for additional supplies/materials and submit to Manager.
  • Maintain updated resource materials on all vendors and information to accommodate guest requests.
  • Review the designated in-house guest list and be familiar with guests' names and room locations.
  • Answer department telephone using correct salutations and telephone etiquette.
  • Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
  • Coordinate guest requests with designated vendors which may include:
    • Room accommodations
    • Airline reservations, changes, cancellations
    • Transportation from hotel to airport and return
    • Bus/train transportation
    • Limousine reservations
    • Car rentals
    • Car repair and servicing
    • Charter flights/rentals
    • Babysitting services
    • Banking/financial services
    • Business center services/fax or telex services/mailing and delivery services
    • Interpretation services
    • Notary services
    • Restaurant reservations, nightclub activities
    • Dry cleaning, laundry, alterations, repairs
    • Film processing
    • Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities
    • Formal wear rentals
    • Flowers
    • Salon appointments
    • Shoe shines
    • Shopping services
    • Movie/theater/attraction tickets
    • Sightseeing tours
    • Medical services
    • Religious services
  • Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.
  • Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
  • Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.
  • Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.
  • Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.
  • Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.
  • All other duties as required.

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